Program and Database Integration Specialist

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

As a global leader in advanced mobility solutions our outstanding team of legal professionals helps us navigate the continually changing legal and regulatory our Office of General Counsel youll be part of an organization that collaborates with outside counsel to operate as a global team and deliver world-class legal tax and audit services to client groups throughout the company.

In this position...

• The Physical Security Systems Program and Database Integration Specialist supports daily operational execution of physical security technologies by monitoring alarms maintaining accurate system records commissioning/testing new devices and providing first-level troubleshooting for users and technicians.
• This role supports electronic access control (Feenics) perimeter intrusion detection (Senstar) video surveillance platforms (Hanwha) badge/reader technology (Wavelynx) biometrics (SAFR) and badging operations (ID Producer with DASCOM badge printers).

What youll do...

• Alarm monitoring and response:
  • Monitor incoming system/device alarms and events; take appropriate action according to established procedures and escalation paths.
  • Document alarms actions taken and outcomes to support continuous improvement and compliance needs.
• Service coordination and first-level support:
  • Create and manage service requests for faulty field devices; track issues through resolution and provide status updates to stakeholders.
  • Provide first-level troubleshooting for:
  • Field hardware issues (readers panels cameras sensors connectivity/power symptoms)
  • Client/workstation and application issues (logins client connectivity basic configuration checks)
  • Network connectivity symptoms in coordination with local IT teams (LAN/WAN/Extranet)
  • Escalate complex or recurring issues to the Application Administrator and/or vendor support with clear troubleshooting notes.
• Badging and credential support:
  • Maintain badge printing hardware and provide first-level support for ID badge printing issues (DASCOM printers drivers calibration consumables connectivity).
  • Assist security operations with credential production and issuance using ID Producer and Wavelynx badge technology ensuring quality and adherence to policy.
• System administration and data hygiene:
  • Audit add modify and remove system users/operators based on approved requests and least-privilege principles.
  • Audit add modify and remove field devices and related records; maintain accurate inventories and naming/labeling conventions.
  • Perform routine checks to ensure system records match installed hardware and approved access authorizations.
• Commissioning and validation:
  • Commission and test newly installed field devices (access control devices perimeter devices cameras biometric endpoints as applicable) to verify:
  • Connectivity and proper enrollment
  • Alarm/event reporting
  • Functional performance aligned to standards
  • Document commissioning results and coordinate follow-up actions with installers and service teams.
• Cross-coverage and on-call:
  • Provide backup support for Application Administrator tasks during absences/high volume periods as assigned.
  • Participate in an on-call rotation as required to support critical security system operations (if applicable).

Youll have...

• Some college or equivalent combination of relevant education and experience.
• 12 years of experience in physical security systems support badging operations access control administration help desk or IT support.
• Working knowledge of Windows operating systems and basic networking fundamentals (IP addressing basic connectivity troubleshooting).
• Ability to follow established procedures document work clearly and prioritize tasks in a fast-paced operational environment.
• Strong customer service skills and the ability to communicate clearly with technical and non-technical partners.

Even better you may have...

• Physical Security Technology:
  • Familiarity with enterprise physical security systems and concepts across:
  • Electronic access control (Feenics)
  • Video surveillance (Hanwha)
  • Perimeter intrusion detection (Senstar)
  • Credentialing/badge reader ecosystems (Wavelynx)
  • Biometrics (SAFR)
  • Badge production workflows (ID Producer) and badge printers (DASCOM)
  • Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes.
• Troubleshooting and Operational Execution:
  • Strong diagnostic approach for multi-domain issues (device vs. network vs. application vs. workstation).
  • Ability to interpret logs/events and translate findings into actionable remediation steps.
  • Comfortable working with vendors and service technicians: reproducing issues collecting evidence (logs/screenshots/config exports) and validating fixes.
• Networking / Systems Fundamentals:
  • Working knowledge of TCP/IP networking and common dependencies (DNS DHCP VLANs firewall rules ports/services).
  • Experience supporting Windows-based environments including permissions services drivers and basic client/server connectivity checks.
• Data Quality and Access Integrity:
  • Strong attention to detail managing cardholder/user records access groups device inventories and audit trails.
  • Understanding of least privilege and the importance of accurate access provisioning/deprovisioning.
• Documentation and Process Discipline:
  • Ability to create and maintain runbooks SOPs device naming standards commissioning checklists and troubleshooting guides.
  • Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms approvals tracking metrics).
• Professional Skills:
  • Customer service mindset with calm clear communication during incidents.
  • Strong prioritization and time management in an operational environment.
  • High integrity and discretion when handling sensitive security information.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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