Provide individual coaching and support to community residents seeking help with improving their overall financial wellness. Such support should include but is not limited to debt management building savings credit score improvement public benefitassistance and access toequitablemainstream financial services.
Leads and manages cross-functional teams to plan coordinate execute and evaluate the Volunteer Income Tax Assistance (VITA) program in Franklin County ensuring the effective delivery of free tax filing services across multiple sites. Manages federal grant requirements supervises site operations and leads the recruitment and engagement of staff and volunteers to ensure high-quality compliant and accessible services.
Essential Functions:
- Lead the planning coordination and daily operations of multiple VITA program sites across Franklin County to ensure efficient and high-quality service delivery.
- Manage and ensure compliance with federal grant requirements including budgeting reporting data tracking and adherence to IRS VITA program standards.
- Recruit train and supervise program staff and volunteers including tax preparers and site coordinators to maintain adequate staffing levels throughout the tax season.
- Develop and maintain partnerships with community organizations host sites and stakeholders to support program outreach site operations and participant engagement.
- Monitor program performance by collecting and analyzing data identifying areas for improvement and implementing strategies to enhance service quality and impact.
- Oversee scheduling logistics and resource allocation for all program locations ensuring sites are properly staffed equipped and compliant with operational standards.
- Provide leadership coaching and ongoing support to staff and volunteers to foster a positive collaborative and mission-driven team environment.
Education Requirement:
- Bachelors Degree in relevant field or equivalent experience required.
- Masters Degree preferred.
Skills:
- Excellent interpersonal oral and written skills.
- Detail-oriented and organized with the ability to multitask and efficiently provide time management.
- Collaborative and team-oriented with the ability to work well independently.
Experience:
Three years of relevant program or project support preferred.
Physical Requirements:
OCCASIONALLY: Bend/twist Climb stairs/ladder Driving motor vehicles (work required) *additional testing may be required Flexing/extending of neck Hand use: grasping gripping turning Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Pushing / Pulling: 0-25 lbs Reaching above shoulder Squat/kneel Standing
FREQUENTLY: Computer skills Decision Making Interpreting Data Repetitive hand/arm use
CONTINUOUSLY: Problem solving Sitting Walking
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
Overview:Provide individual coaching and support to community residents seeking help with improving their overall financial wellness. Such support should include but is not limited to debt management building savings credit score improvement public benefitassistance and access toequitablemainstream ...
Provide individual coaching and support to community residents seeking help with improving their overall financial wellness. Such support should include but is not limited to debt management building savings credit score improvement public benefitassistance and access toequitablemainstream financial services.
Leads and manages cross-functional teams to plan coordinate execute and evaluate the Volunteer Income Tax Assistance (VITA) program in Franklin County ensuring the effective delivery of free tax filing services across multiple sites. Manages federal grant requirements supervises site operations and leads the recruitment and engagement of staff and volunteers to ensure high-quality compliant and accessible services.
Essential Functions:
- Lead the planning coordination and daily operations of multiple VITA program sites across Franklin County to ensure efficient and high-quality service delivery.
- Manage and ensure compliance with federal grant requirements including budgeting reporting data tracking and adherence to IRS VITA program standards.
- Recruit train and supervise program staff and volunteers including tax preparers and site coordinators to maintain adequate staffing levels throughout the tax season.
- Develop and maintain partnerships with community organizations host sites and stakeholders to support program outreach site operations and participant engagement.
- Monitor program performance by collecting and analyzing data identifying areas for improvement and implementing strategies to enhance service quality and impact.
- Oversee scheduling logistics and resource allocation for all program locations ensuring sites are properly staffed equipped and compliant with operational standards.
- Provide leadership coaching and ongoing support to staff and volunteers to foster a positive collaborative and mission-driven team environment.
Education Requirement:
- Bachelors Degree in relevant field or equivalent experience required.
- Masters Degree preferred.
Skills:
- Excellent interpersonal oral and written skills.
- Detail-oriented and organized with the ability to multitask and efficiently provide time management.
- Collaborative and team-oriented with the ability to work well independently.
Experience:
Three years of relevant program or project support preferred.
Physical Requirements:
OCCASIONALLY: Bend/twist Climb stairs/ladder Driving motor vehicles (work required) *additional testing may be required Flexing/extending of neck Hand use: grasping gripping turning Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Pushing / Pulling: 0-25 lbs Reaching above shoulder Squat/kneel Standing
FREQUENTLY: Computer skills Decision Making Interpreting Data Repetitive hand/arm use
CONTINUOUSLY: Problem solving Sitting Walking
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
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