German Speaking Customer Service Representative
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
German Speaking Customer Service Representative
Online Retail Project
Location: Umhlanga South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20000 R25000 per month Benefits
Job Overview
We are looking for German-speaking Customer Service Representatives with strong German language skills (B2C2) to support a global online retail project in Umhlanga South Africa. This is a fully on-site role within a dynamic shift-based environment.
Language Requirements
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German: B2C2 level (very good to native-level proficiency required)
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English: Advanced (for training and internal communication)
Key Responsibilities
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Manage customer inquiries via phone email and chat
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Support customers with orders deliveries returns and account-related topics
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Deliver high-quality service while meeting KPIs and quality standards
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Follow internal processes and compliance guidelines
Requirements
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Matric / Grade 12 qualification (mandatory)
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Strong communication and problem-solving skills
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Availability for 24/7 rotating shifts
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Willingness to work on-site in Umhlanga
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Previous customer service experience is an advantage
Relocation & Benefits
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1x local flight to Durban prior to start date
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20 nights accommodation provided (company-selected location)
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Relocation support available for candidates relocating within South Africa
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Paid training
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Career development opportunities
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International and professional working environment
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
