German Speaking Customer Service Representative
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
German Speaking Customer Service Representative
Online Retail Project
Location: Umhlanga South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20000 R25000 per month Benefits
Job Overview
We are hiring German-speaking Customer Service Representatives to support a global online retail project in Umhlanga South Africa. This is an on-site role suited for customer-focused professionals who are comfortable working in a fast-paced shift-based environment.
Language Requirements
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German: Fluent / Native level
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English: Advanced (for internal communication and training)
Key Responsibilities
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Handle customer inquiries via multiple channels (voice email chat)
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Assist customers with orders deliveries returns and general account support
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Provide accurate information while ensuring a high-quality customer experience
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Follow internal procedures and service guidelines
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Meet quality productivity and compliance targets
Requirements
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Matric / Grade 12 qualification (mandatory)
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Strong communication and problem-solving skills
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Ability to work 24/7 rotating shifts
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Willingness to work on-site in Umhlanga
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Customer service experience is an advantage but not mandatory
Relocation & Benefits
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1x local flight to Durban before start date
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20 nights accommodation provided (location selected by the employer)
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Competitive monthly salary
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Full paid training
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Career development opportunities
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Supportive and international work environment
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
