Social Services Manager 3

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

DIVISION OF CHILD AND FAMILY SERVICES is recruiting for a Social Services Manager III for the Fallon and Pahrump Child Welfare offices. Social Services Manager (SSM) III exercise direct control over the implementation of child welfare services for their region. SSM III must work to develop competent supervisors and frontline staff through case consultation coaching and mentoring and modeling of the desired best practice. SSM III are responsible for oversight of front-line supervisors who have direct supervision over complex child welfare cases that can involve significant health and safety issues for children. SSM III needs to be expert in the SAFE practice model in order to ensure decision making is in alignment with the model but also in alignment with policy statute and regulation. SSM III must ensure subordinate staff are well trained and informed/proficient re: statute code policy and procedure such that quality services are delivered in their respective communities. SSM III covers for front-line supervisors when they are out of the office and as such they may be responsible for reviewing and approving the work product of their subordinates. Decisions made should be based in sound reasoning and good judgement utilizing the child welfare practice model policy and procedure in guiding decision making. SSM IIIs will support the goals of the Division. Typical work elements involve interpretation assessment and resolution of difficult complex and sensitive problems and complaints from stakeholders clients and/or the public which occur within cases. SSM III review data and/or carry out quality assurance activities to ensure case consultation between supervisors and staff is in accordance with SAFE practice model that supervisors are integrating NV Coaching skills into their work with staff and that supervisor decision making is documented sufficiently.

Under general direction Social Services Managers plan organize direct and manage the activities staff and functions necessary to provide social services in an assigned region or district office and its satellites. Incumbents supervise and evaluate the performance of subordinate supervisors and professional staff and are typically located in the Divisions of Health Care Financing & Policy Welfare and Supportive Services Aging Services and Child & Family Services. Social Services Managers implement programs and ensure quality services are delivered in their respective community or region in compliance with applicable laws regulations policies and procedures. They may also participate in program planning development and implementation and represent the division in the community but the primary purpose of the work is managing service delivery.

Bachelors degree from an accredited college or university in social work health or social science public administration or related field and three years of supervisory experience in the implementation of social services programs; directing the operation of a program unit; coordinating program activities with officials and representatives of other agencies; interpretation and application of complex federal regulations; and writing program policies procedures or reports; OR an equivalent combination of education and experience.

Manage the activities and operations of a social services district or regional office and its satellites and ensure division goals are accomplished effectively and efficiently and programs are administered in compliance with applicable regulations and policies; review interpret and communicate regulations policies and procedures to subordinate supervisory staff; develop and revise internal office policies and procedures; integrate operations with other offices or program areas; implement and monitor corrective action plans.

Participate in statewide program planning development and implementation to ensure responsiveness concerning needs and availability of resources; participate in management meetings to recommend new and revised policies and procedures; implement new programs; review proposed policies and procedures and provide recommendations to administration; compile and report statistical data; advise administration of potential problem areas; solicit service providers; negotiate and/or monitor agreements.

Supervise subordinate supervisors program and support staff to accomplish the goals of the division; interview applicants and select personnel; ensure appropriate training is provided; delegate authority and responsibility to staff by defining guidelines to accomplish specific assignments; provide counseling guidance and motivation; initiate or recommend disciplinary action; establish work performance standards and evaluate performance.

Represent the division in the community to recognize and respond to community needs and concerns; serve as a member of community private and public boards; coordinate efforts with various service providers government officials professionals and parents to resolve issues of mutual concern; respond to requests for information from interested parties such as the media legislators attorneys government officials and the general public; respond to client problems and concerns.

Manage financial resources and facilities to ensure efficient operations and compliance with budgetary limitations; develop and submit budget recommendations to division administrators; monitor expenditures; locate plan and organize office space; establish appropriate safety security and emergency measures; arrange for office maintenance and repairs.

Perform related duties as assigned.

Under general direction incumbents exercise direct control over the implementation and provision of social services for a major program such as Medicaid or child welfare services in an assigned region. Services provided by subordinate staff and first-line supervisors are complex and involve significant health and safety issues for clients and therefore require professional licensure as a social worker or registered nurse.

Typical work elements involve interpretation and assessment of conflicting situations. Assigned work involves the resolution of difficult complex or sensitive problems through the interpretation of policies and procedures.

Managers at this level must have knowledge of management and supervisory principles and practices sufficient to determine duties and responsibilities of subordinate supervisory and professional staff; organize work units; and develop work plans goals and objectives. Incumbents coordinate the activities of subordinate supervisors and professional work units; supervise and evaluate the performance of supervisors and professional staff; implement corrective action and discipline; and ensure compliance with standards of quality quantity timeliness and cost in accordance with federal regulations and State laws.

This level in the series may also be used for positions that have statewide management responsibility for a large program serving a broad-based population. Services are provided by paraprofessional staff who are located in multiple locations and who report to the manager through lower level managers and/or first-line supervisors. Incumbents are responsible for ensuring service goals and objectives are met; proper implementation of new or revised policies procedures and requirements; provision of services in a consistent efficient and effective manner; and the effective use of human and financial resources.

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Knowledge of: methods and techniques of efficient administration of a large multi-program office.

Working knowledge of:principles and practices of management and supervision; federal and State laws and regulations governing social and health care services; quality management principles; effective change management; effective management practices including budget development resource allocation and personnel administration.

Ability to: review and analyze legislative documents and correspondence; sell or promote ideas programs policies and procedures to staff administration legal entities and the public; formulate policies program decisions contracts and staffing; coordinate the work of a number of diverse work units using leadership communication and negotiation skills; define cause and effect relationships in areas of program compliance; develop and manage a complex budget.

Recruiter Contact Information: Victoria Sheehan -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.