Service Request Analyst AU Citizen
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Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about driving service excellence and continuous improvement We are seeking a skilled and motivated Service Request Analyst to champion our Service Request & Catalogue this pivotal role you will ensure alignment with ITIL standards conduct regular audits for accuracy and compliance and lead initiatives to streamline and enhance our service catalogue.
Role Responsibilities:
Management of Service Request & Catalogue practices ensuring best-in-class alignment with ITIL frameworks.
Conduct audits of service requests and catalogue items to maintain accuracy relevance and compliance.
Drive Continuous Service Improvement (CSI) initiatives for service requests and catalogue offerings.
Simplify and optimize the service catalogue to improve usability and reduce complexity.
Collaborate with service owners and technical teams to define request models approval processes and fulfilment workflows.
Develop and maintain dashboards and reports to monitor request volumes performance metrics and emerging trends.
Establish onboarding programs and provide guidance for new services and teams engaging with the catalogue.
Translate technical and process details into clear actionable information for non-technical stakeholders.
What is Required:
Proven experience in Service Request and Catalogue Management.
Strong understanding of ITIL processes with practical application in real-world environments.
ITIL 4 Foundations certification or equivalent practical IT Service Continuity Management (ITSCM) experience preferred.
Familiarity with ITSM tools especially ServiceNow.
Experience working in large-scale enterprise or government settings.
Ability to translate complex technical information into clear practical language for non-technical audiences.
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role we are seeking candidates who are Australian Citizens with an active Baseline / NV1 security clearance.
This requirement ensures that all team members are clear to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations:Our positions are primarily focused on managed services meaning you will be responsible for maintaining and improving our clients IT systems (Applications and Infrastructure). Flexibility and adaptability are key as you may be required to work in shifts to provide continuous support. Additionally you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction
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Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health Wellbeing Progressive Leave Options Sustainability click on the link below.
Progressive Employee Benefits Australia
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace
Flexible Work Arrangements - centered around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last years Diversity & Inclusion Index!
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About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statementfor Australia:
At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please emailand cite the relevant Job Number or contact us on.
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Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
