Patient Service Centre Manager

We are excited to announce a full-time opportunity for a Patient Service Centre Manager based at Epworth Geelong Waurn Ponds.

The Patient Service Centre Manager provides strategic leadership and operational oversight of all administrative functions that support the patient journey. The role ensures that admission booking pre-admission inpatient administration discharge and billing processes are delivered safely efficiently and in accordance with legislative financial and accreditation requirements.

This position plays a key part in organisational performance by managing revenue-related processes maintaining compliance with National Safety and Quality Health Service Standards and actively participating in continuous improvement and risk management.

You will make an impact by:

• delivering a seamless patient-centred administrative experience that supports exceptional clinical care.
• driving high standards of customer service optimising workflows ensuring accurate and timely patient information management.
• leading the Patient Services team to uphold Epworth values and service excellence standards.
• effectively managing and delivering process changes and digital transformation initiatives.
• establishing and maintaining strong stakeholder relationships and effective communication.

You will be accountable for the effective management of:

• seamless and timely patient pre-admission admission and discharge.
• accurate health fund eligibility checks informed financial consent patient payments billing quality and overall data integrity.
• effective financial and performance management to budget and to agreed outcomes.
• a positive collaborative and professional team culture supporting departments across the organisation.

To be successful in this role

You will be a born leader keen to work collaboratively with all stakeholders that impact the patients journey at Epworth Geelong.

You will have:

• experience leading and mentoring teams in a senior management role.
• a positive attitude and passion for your work.
• solutions focused approach and strategic thinking.
• administration experience in a healthcare setting.
• exceptional organisational and change management skills
• commitment to agility and proficiency in managing competing priorities.
• demonstrated commitment to the delivery of high-quality patient care and patient experience.

Position Description        Inherent Requirements

We will review applications as they are received.

Applications will close 5pm Monday 4th May 2026.

Additional Information :

Why Join Epworth

At Epworth its a community.

Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:

• Salary package up to $15900 pre-tax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people and growing careers.  And we care about giving our people support and flexibility to thrive and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting To apply click the Im Interested button to attach your CV and cover letter.

For more information refer to the attached position description or contact  or phone (03).

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Full-time