Telephone Counseling Intake Specialist
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Job Location:
West Chicago, IL - USA
Yearly Salary:
USD 38000 - 48983
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Every day people across Illinois are denied the basic rights to which they are entitled under the law simply because they cant afford a lawyer. Its our mission to change that.
PSLS focuses its services on legal issues that affect our clients ability to meet basic human needs including adequate housing public benefits education physical safety access to healthcare and related needs. Our Telephone Counseling Service is staffed by 20 attorneys and Intake Specialists who qualify applicants for service and provide legal advice by phone. The Telephone Counseling Service is the entry point for the majority of over 20000 applications for legal help and over 15000 clients annually.
Intake Specialists at PSLS interview applicants for service assess legal issues input case information into our case database system and refer clients to Telephone Counseling attorneys. The Telephone Counseling Intake Specialist role is remote.
Responsibilities
- Candidates must reside in Illinois and within 50 miles of a PSLS office to attend training events
- The intake specialist will be responsible for interviewing applicants who apply for legal services through an online access system or by phone to determine eligibility for services
- Collect information from applicants about their legal issues
- Enter detailed client information into case management database
- Refer eligible applicants to attorney staff members or volunteer attorneys for service
- Provide referrals to other resources in situations where PSLS cannot assist the applicant
- Telephone Counseling Service staff will be required to travel to the West Suburban office for training and meetings occasionally throughout the year
Salary and Benefits
The Intake Specialist position is full-time at 37.5 hours per week. PSLS offers a salary that is competitive with similar organizations. The salary range of this position is $38000 to $48983 annually. The starting salary for the successful candidate will be determined based on prior relevant experience. PSLS is committed to providing generous benefits to its full-time employees that include:
- Health insurance including the opportunity to qualify for a wellness credit
- Dental Insurance
- Vision Insurance
- 403b Retirement Plan
- Training and education program
- PTO that starts at 3 weeks/year and increases with additional years worked
- Paid sick leave
- 6 weeks of paid parental leave after one year of employment
- 12 paid holidays per year
Qualifications
- Must have the ability to work remotely
- Strong interpersonal skills
- Excellent oral/written communication organization and research skills
- Excellent computer competency including video calls and meetings
- Ability to work effectively independently and as a team member
- Previous social service or legal experience is highly desirable
- Paralegal certificate is strongly preferred
- Candidates who are Spanish-English bilingual are highly preferred
Application Details - Resumes accepted until position is filled
Please indicate Intake Specialist in the subject line and email a letter explaining your interest and experience resume and three professional references to .
PSLS is an equal opportunity employer that strives to create a welcoming environment. We recruit employ pay and promote qualified applicants and employees without regard to race color national origin or citizenship ancestry religion sex disability familial status marital status sexual orientation gender identity age pregnancy military status or unfavorable discharge from military service or other characteristics protected by law.
The Organization
Prairie State Legal Services is a not-for-profit civil legal aid organization that has served northern and central Illinois for more than 45 years maintains 11 office locations and has a staff of over 200 employees including training and litigation staff with extensive experience. Our 36-county service area includes rural communities suburban areas and mid-size urban cities which necessitates the development of diverse strategies. We encourage our staff to cultivate and utilize creative approaches to reach and serve our client population. Employees of PSLS benefit from the expertise and community connections of their local office staff along with robust program-wide resources. We strive to provide an array of services responsive to the needs of our clients. PSLS has excellent fiscal controls and upholds the highest rating from Charity Navigator and Guidestar. For more information regarding PSLS services and operations please visit our website at .
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Since 1977, Prairie State Legal Services (PSLS) has fought to achieve equal justice for people living in poverty across northern and central Illinois. We serve 36 counties in northern and central Illinois. We operate 11 offices, with locations in Bloomington, Galesburg, Joliet, Kankak ... View more
