Contact Center Specialist
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Job Location:
Box Elder, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Contact Center Specialist
Ellsworth AFB/Box Elder SD Full-Time (40 hours/week)
Looking for a stable meaningful job where people actually care about each otherand you You might be just who we need.
Sentinel Federal Credit Union is hiring a friendly and dependable Contact Center Specialist to join our team in Rapid City. This role works directly with members over the phone and through electronic channels to answer questions resolve concerns and provide support across a wide range of accounts and services.
If you enjoy helping others solving problems and being part of a team that values communication accuracy and member experience this may be the right opportunity for you.
This position offers the opportunity to build strong knowledge of credit union operations member services and financial products while working for an organization that believes in teamwork stability and promoting from within.
Training for this role will be conducted in-office during the initial training period with the potential for remote work after training is completed if desired and approved.
Pay Range
- Wage depends on direct experience starting at a minimum of $17.85/hour with flexibility for a highly qualified applicant.
Why Youll Love Working at Sentinel
We invest in our peoplebecause when our employees thrive our members do too.
Benefits That Actually Matter
- Medical Dental & Vision Insurance
- Dependent Care & Medical Flex Spending Accounts
- Life Insurance & Long-Term Disability
- Employee Assistance Program (EAP)
Time Off & Perks
- 3 weeks of paid time off per year
- Paid holidays & personal days
- Paid volunteer hours
- Inclement weather pay
Growth & Development
- Paid professional development and networking opportunities
- Mentorship program
- Professional book reimbursement
- Strong commitment to internal promotion and career growth
What Youll Do
Answer incoming member calls and respond to questions regarding accounts loans payments and services
Research and resolve member inquiries concerns and account discrepancies in a timely and professional manner
Process account maintenance requests such as address changes stop payments account closures and card orders
Provide support for online banking mobile deposits and other digital services
Assist members with transactions including transfers payments and wire requests
Educate members on Credit Union products and services and identify opportunities to better serve their needs
Maintain accurate records and follow up on member requests to ensure resolution and satisfaction
Follow all Credit Union policies procedures and security guidelines while maintaining confidentiality
Who You Are
At least 18 years old with a valid drivers license
High School Diploma GED or equivalent required; additional education preferred
One year of customer service or related experience preferred
Strong communication skills both verbal and written
Comfortable working with multiple systems technology and detailed information
Detail-oriented with strong organizational and problem-solving skills
Able to maintain confidentiality and handle sensitive member information accurately
Friendly dependable and able to work effectively in a team environment
Able to sit stand and perform computer-based work throughout the day
What Were Really Looking For
Youre someone who:
Communicates clearly and professionally
Stays calm and positive when handling multiple calls or complex situations
Takes initiative and follows through on tasks and member requests
Enjoys helping others and creating a positive member experience
Values accuracy teamwork and accountability
Schedule
- MondayFriday (varies) 7:30am-5:30pm
How to Apply
Ready to take the next step
Email your resume to or apply directly through our careers page.
Were excited to meet you!
Required Experience:
IC
Key Skills
About Company
Sentinel Federal Credit Union offers many options to help you keep on track of your financial future, including mobile banking and online banking.
