Outreach & Engagement Coordinator

Employment Type: Full-Time
Pay Rate:$26.92/Hr.
Location: Achieva Office 711 Bingham Street Pittsburgh PA 15203

Sign on bonus: Up to 2000

Make a Meaningful Impact
Achievas Outreach & Engagement Coordinator will build and maintain relationships with the people we support their families and the broader community. The role will represent the Achieva Family of Organizations by demonstrating a thorough understanding of all services to engage and assist the people we support and to increase the organizations visibility within Achievas surrounding communities. The Outreach & Engagement Coordinator must have a passion for Achievas mission to advocate with empower and support people with disabilities and their families throughout their addition should be empathetic strategic and forward-thinking to provide connections and opportunities.

About Achieva
At Achieva we envision a community where all people with disabilities lead lives of personal significance. We are an organization of individuals professionals and community partners that help people reach their individualized goals. Throughout its 70 years Achieva has been committed to the support and inclusion of those with disabilities.

Position Summary
Achievas Outreach & Engagement Coordinator will build and maintain relationships with the people we support their families and the broader community. The role will represent the Achieva Family of Organizations by demonstrating a thorough understanding of all services to engage and assist the people we support and to increase the organizations visibility within Achievas surrounding communities.

Key Responsibilities
1. Service Coordination Inquiry Management and Person-Centered Support

• Works within the Communications Department while collaborating with staff of the Achieva Family of Organizations to ensure person-centered supports are the foundation of Achievas offerings.
• Serves as a knowledgeable point of contact for all inquiries throughout the Achieva Family of Organizations and knows their full range of supports and services.
• Responds to emails phone calls and all service-related inquiries and tracks them within Achievas CRM.
• Reaches out to people who have inquired visited our website or have been referred to us and connects them with the appropriate staff.
• Collaborates with the Director of Person-Centered Planning to help the people we support and their families regardless of ability or age develop a vision for a good life.
• Partners with the Director of Person-Centered Supports to co-develop an Achieva-branded framework that strengthens engagement and elevates the quality of support for people with disabilities and their families.
• Maintains a working knowledge of various funding sources (OVR CHC Medicaid and senior care) particularly those supporting people with disabilities and updates documentation outlining them.
• Follows up with people to re-engage and creates a log and report for outcomes including percentages and successful outcomes.

2. Community Outreach Partnerships and Public Engagement

• Represents the Achieva Family of Organizations at community-related events with professionalism.
• Leads strategic community events plan by identifying opportunities for engagement evaluating outcomes from each event and prioritizing presence in high-impact or underserved areas.
• Manages all logistical aspects of outreach events including payments materials departmental coordination and oversight of event setup and resources.
• Nurtures relationships with external collaborative partners and maintains a list of partnerships through Achievas outreach tracking system.
• Engages with Supports/Service Coordination Units and educational institutions to keep them informed about Achievas vast array of services.
• Ensures proper collaboration and coordination when representing all Achieva affiliates.
• Maintains a calendar of outreach events and collaborates with departments to ensure appropriate representation is available.
• Prepares an annual budget for community outreach activities including participation fees display material and supplies of promotional materials.
• Works closely with the Communications team to develop compelling visually appealing displays that inform and engage community audiences at events.

3. Data Management and Reporting

• Gathers feedback from the people we support families and the community to help improve Achievas services conducting surveys as needed. Communicates suggestions or concerns to relevant internal teams.
• Collects analyzes and reports data on outreach and engagement activities including request trends call volume and the level of support provided to people we support and families.
• Manages and enhances the database with attention to individual communication preferences to support effective person-centered engagement.
• Presents and maintains a slide deck about the Achieva Family of Organizations which is offered to interested groups provided quarterly to all stakeholders and posted on the Achieva website.

4. Communications and Advancement Support

• Ensures a proper inventory of printed marketing materials and promotional giveaways for all departments.
• Supports the operation of Achievas quarterly online store and manages product distribution. Actively seeks input from employees to provide products that are needed.
• Provides support to the Advancement Department at events and assists with other initiatives including print and digital communications.
• Performs other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• A Bachelors degree in communications marketing business administration human services or a related field is required.
• Must be flexible to work various hours including some weekends.
• 2 or more years of prior experience in providing excellent customer service and participating in community engagement activities are preferred.
• Candidates must have a passion for our mission to advocate with empower and support people with disabilities and their families throughout their lives.
• Exceptional interpersonal skills with the ability to build and maintain relationships with people we support families staff and community partners.
• Strong customer service orientation and person-centered approach.
• Ability to engage diverse audiences with empathy professionalism and cultural sensitivity.
• Skilled in collaboration across multiple departments and external organizations.
• Excellent public speaking skills with the ability to express ideas to a variety of different constituencies.
• Excellent verbal and written communication skills for emails phone calls presentations and event interactions.
• Ability to clearly convey complex information about services and programs.
• Experience creating and presenting visually engaging materials for outreach events.
• Excellent time management skills with the ability to meet deadlines.
• Strong organizational skills to manage multiple projects events and inquiries simultaneously.
• Experience planning coordinating and executing events including logistics budgeting and follow-up.
• Ability to track report and analyze outreach activities and trends.
• Proficiency in managing calendars databases and inventories.
• Proficient with the Google Workspace Suite and productivity apps.
• Excellent critical thinking and organizational skills and attention to detail.
• Interest in professional development particularly with the LifeCourse Framework.
• Proficiency with CRM systems and data management including tracking inquiries interactions and outreach activities.
• Familiarity with social media and digital engagement strategies preferred.

Why Join Achieva

• Meaningful Work: Build connections that directly empower people with disabilities and their families.
• Inclusive Culture: Be part of a mission-driven collaborative and supportive team.

Comprehensive Benefits Include:

• Health Dental and Vision Insurance with low employee contributions
• Company-Paid Life AD&D and Long-Term Disability Insurance
• 403(b) Retirement Plan with employer contributions after one year
• Employee Assistance Program for personal and family support
• Generous Paid Time Off and holidays for work-life balance

Our Commitment to Inclusion
Achieva is an affirmative action and equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity or expression national origin veteran status or genetic information. Achieva is committed to providing access equal opportunity and reasonable accommodation for people with disabilities in employment its services programs and activities. To request a reasonable accommodation contact or call x 650.