Sales Retention Representative

Lehi, UT - USA

Monthly Salary: $ 15 - 20

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunruns industry-leading training success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Responsibilities

Resolving ARC (At Risk Customer) cases on behalf of the sales team
Handles inbound calls but primarily an outbound effort with pre-installed customers
Provides an excellent experience for in-process customers by adhering to company call quality standards
Effectively overcomes and handles objections from solar prospects.
Resolves concerns and de-escalates customers in a friendly and professional manner
Confidently educates customers regarding Sunruns solar process
Re-engages with prospects who have become unresponsive
Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
Willingly engages with their peers in team meetings and through G-chat

Qualifications

High School Diploma or equivalent
Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
A minimum of six months of experience in a call center environment required
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed.
Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email Google suite and CRM tools (Salesforce preferred)
Ability to work weekends evenings and some holiday shifts
Ability to speak bilingual. Spanish is a plus.

Physical Demands

Be able to remain in a seated position for more than 75 percent of the workday
Sufficient hand arm and finger dexterity to operate a computer keyboard and other office equipment
Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds
Sufficient visual and hearing acuity to follow instructions operate office equipment and determine accuracy of the work assigned

Recruiter:

Danielle Levitan ()

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$15.56 to $20.74

Compensation decisions will not be based on a candidates salary history. You can learn morehere.

This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun

Required Experience:

Unclear Seniority