General Manager

Additional Information: This hotel is owned and operated by an independent franchisee ARP Hospitality Corporation. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

JOB TITLE: Hotel General Manager
DEPARTMENT: Operations
SUPERVISOR TITLE: Managing Director

Job Description/Summary:

Responsible for the overall success of the hotel meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of
superior guest service and product quality. Provides exemplary performance for staff to follow.

ESSENTIAL JOB FUNCTIONS:
GUEST RELATIONS
Be readily available/approachable for all guests.
Ensure that departments achieve or exceed guests service expectations.
Take proactive approaches when dealing with guest concerns.
Extend professionalism and courtesy to guests at all times.
Become involved in community and/or government affairs.
ASSOCIATE TEAM
Communicate all goals and results with associates.
Promote teamwork and associate morale.
Lead by example demonstrating self-confidence energy and enthusiasm.
Motivate and encourage staff to solve guest and associate related concerns.
Recognize good team performance on a continuous basis through reward
and recognition programs.
Meet annually with staff on a one-to-one Team Meeting basis.
Conduct monthly reward and recognition meeting celebrating goal and
associate achievements.
Promote empowerment by recognizing team members that make decisions.
Develop cross-training opportunities throughout the hotel and use certificate training program as applicable.
Assist operations manager/team leaders in understanding Medialla
scores developing game plans to attack need areas and expand on strengths.
Ensure orientations for new team members are thorough and complete in a timely fashion. Make sure associates understands all of the Hilton benefits they are entitled.
FINANCIAL
Achieve budgeted revenue and profit goals balancing cost with guest satisfaction.
Comply with all corporate accounting procedures and complete bank deposits weekly.
Monitors collection of in-house guest balances and direct bill receivables commission payments by vendors and issuance of refund checks.
Develop capital expenditure plans according to the needs of hotel and brand standards.
Oversee all accounting functions including but not limited to accounts
payable accounts receivable petty cash payroll and ordering/approval procedures.
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budgets and by approved vendors. Review with Director of Operations on site visits.
OPERATIONS
Network during Check-in and Check-out hours to assist sales in uncovering new business leads and promote guest satisfaction.
Maintain rapport with competitor hotels lead sources clients and the local
community.
Works with the Vice President of Sales and Director of Sales to manage all sales activities of the property and meet revenue objectives.
Audit to ensure guest rooms public spaces grounds work and kitchen areas
meet sanitation/ cleanliness and brand standards.
Perform hands-on duties as needed to deliver guest services.
Coordinate preventive maintenance and general clean program so that guest
satisfaction goals are attained.
Coordinate Medialla surveys and pass-downs to identify trends and making recommendations for improvements.
Audit a minimum of 5 suites per day identifying displeasers and ensuring that we meet brand standards.
Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
Walk with lead maintenance engineer once a week to identify capital items routine preventive maintenance and guest impact areas. This weekly walk is to be documented via summary in your weekly reporting to the Director of Operations.
Monitor the Preventative Maintenance (PM) book and Maintenance ticket binder to ensure completion

QUALIFICATIONS/REQUIREMENTS**
Minimum five 5 - 7 years related Hilton Full Service Full Service or Resort HOTEL General Manager hospitality management experience in major branded hotels preferred Industry-wide brand considered.
A Bachelors Degree in Hotel/Restaurant Management or Business (equivalent experience is acceptable)
Ability to read and speak the English language and to follow/comprehend instructions short correspondence and memos. Ability to write TripAdvisor reviews answer Guest surveys emails and simple correspondence.
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Basic knowledge of computers and software including ability to use e-mail word processing spreadsheet software and hotel management system.
The employee must be able to work at a minimum 40 hours per week at the property. Depending on business demands this individual may be asked to work additional hours and/or perform additional hours and/or perform additional job responsibilities.

Salary and Benefits Included Bonus Incentive. $80000.00 to $120000.00 Base Pay Depending on Hotel Tenure

This company is an equal opportunity employer.

frnch1