Service Coordination Manager

SLPService CoordinationManager

The Arc of King County serves all people with intellectual and other developmental disabilities (IDD) across the lifespan from prenatal diagnosis through end-of-life care.

Our programs include:

• Information and Family Supportfor individuals with IDD their family members andcommunity;

• Supported Living Servicesfor adults living in the community; and

• Public Policy and Civic Engagementfor people who want to ensure communities and public services work for people with IDD

The Arc promotes and protects thehuman and civilrights of people with IDD actively supporting their full inclusion so that they can live learn work and play in the community making the world a better place for us all.

For more information about the organization visit our website at Description

TheSupported LivingParticipant SupportMangeris afull-timeexemptleadership position responsible for the coordination of contracted residential services within a team setting and defined caseload.

Organizational Reporting Relationships

Department:Supported Living

Supervisor:AssistantDirector of Supported Living

Job Summary

The Supported LivingService CoordinationManageris a team supervisor working withCoordinatorswho overseeDirect Support Professionals in managing a caseload of participants receiving Supported LivingService CoordinationMangerensures thatparticipantsISP goals are being addressed that contracted hours are being met that the Residential guidelines are followed as well as the Washington Administrative Code specific to residential supports and that participants are supported and empowered to live their lives through their own choices.

Essential Functions

• Responsible for teaching Coordinator team how to identify and implement best practice supports to meet participant needsin conjunction with other managers.

• HoldindividualSLP Coordinator meetingsto ensure that teams are scheduledservice goals are being addressed staff certifications are current refusals are addressed documentation is complete etc.

• Responsible forpayrollsupervisorytasks for assignedSLP but not limitedtoensuring that payroll is accurate updatingpayroll status changes and works with the Finance Department on timely biweekly submission.

• Collaborates with HealthCareteamandother leaders within The Arc of King Countyto ensure program compliance and quality careofSupported Living participants.

• Assistsin recruiting and trainingnew Coordinators mentors Coordinators andidentifiestrainings applicable to Coordinators supervisory duties.

• Works with Coordinatorstoidentifytraining needsfor their staff including working with HR to create performance improvement plans.

• Participate in orientations and othertrainingsas needed.

• Communicates directly withDDCScase manager regardingparticipantneedsdeveloping issues and ensuring incident reports are submittedin a timely manner.

• Responsible for supporting audit preparationfor the Supported living Program.

• Regularlymonitorresponsibilities within the Supported Living Programto ensureauditreadiness.

• Conducts audits and reports ofparticipantdocumentation to ensure DSP and Coordinator efforts are audit-ready and compliant with state and federal with Coordinators to correct errors and set expectations.

• Assists SLPAssistantDirectorand Directorto respond to audit deficiencies and corrective actions.

• Monitors andcoachesperformance of Coordinators Conducts Performance Reviews for Coordinators and monitors performance on an ongoing basis.

• Works with HR to carryout necessary disciplinary action and termination of underperforming Coordinators.

• Maintains anupdated and currentOutlook calendar.

• Works with Coordinators to trackparticipantrefusals and reports toDDCS.

• Works with Coordinators to ensureparticipants support needs match their Tier making sure that hours billed are equal to Exhibit Cand scheduled DSP hours do not exceed budgeted amount.

• Assistin collecting documents related toallinvestigations.

• Acts asthe conduit between the SLP Department and Finance DepartmentregardingParticipant needs andRARs and startup expenses.

• Attendsagency wide and SLP teammeetingsas needed.

• Works withAssistantDirectorto ensure the department isoperatingwithin WAC regulations.

• Elevatesissues toAssistantDirectorasnecessary.

• Reviewreferrals provides input and managesintakesof newparticipantswith Directorand AssistantDirectorof Supported Living

• Works with HR to ensureparticipantshave sufficient staff and that staff will have sufficient training to supportparticipants.

• Findshousing forparticipantsas necessary.

• Responsible for communicatingtoSLPDirectorswhenparticipants are out of program and whenparticipants return to the program.

• Attends meetingsas neededwithexternal agenciesthat provide support toparticipantsto ensureinteragency collaboration on behalf ofparticipantcare.

• Step in and perform Coordinator duties when Coordinator isunavailableand/orcannotcover the position.

• Responsible for ensuringthat PCSPsand IISPsareupdatedin atimelymanneras per the WAC.

• Makes sureparticipantshouse/apartment are meeting the standards needed tomaintaina Seattle/King County/RentonHousing Voucher.

• Responsible for effectively prioritizing tasks and asking the Assistant Director forassistanceas needed.

• Carries 24-hour emergency phone in rotation with the other members of the SLP Leadership -up on-call manager responsibilities after 6 months of frontline experience

• The above is not a comprehensive list of activities duties or responsibilities requiredofthis position. Management may assign or reassign duties and responsibilities at any time as itdeemsnecessary.

Physical and Other Requirements

• Ability to work flexible hours anddays

• Ability to work prolonged hours at acomputer

• WA drivers license and verification ofgood drivingrecord insurance and reliable transportation

• Ability to pass a criminal backgroundcheck

• Emotional and physical health sufficient to meet the demands of theposition

Education

High School Diploma or equivalent requiredassociates orbachelorsdegreepreferred.

Minimum Qualifications

• Excellent organizational skills attention to detail interpersonal skills

• Previousmanagement or supervisory experience

• A minimum of two years experience in working with people who have a developmental disability.

• Ability to work effectively with individuals of diverse economic ethnic and social backgrounds.

• Experience inusing MS Office and databases.

A combination of education experience and measurable performance whichdemonstratesthe capability to perform the duties of thisposition

If reasonable accommodation is needed please contact Human Resources at.

The Arc of King County is an Equal Employment Opportunity employer.

All qualified candidates are encouraged to apply.