Medication Access and Coordination Hub Pharmacy Technician Specialist, Full-time Rotating

The MACH Pharmacy Technician Specialist supports the Medication Access Coordination Hub (MACH) a centralized team that streamlines ambulatory infusion referrals. This role ensures referrals move efficiently through insurance review authorization and scheduling while aligning clinical patient and payer requirements.

The Pharmacy Technician Specialist reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Under the direction of a registered pharmacist performs all technical duties associated with the daily operation of the dispensing areas; performs prescription-related unit dose-related and sterile product-related functions; performs manufacturing procedures that have been documented in the Department records.

Responsibilities:

• Triage new infusion referrals using Epic work queues
• Review insurance coverage and payer requirements to identify authorization risks
• Evaluate and coordinate site-of-care options based on payer prescriber and patient preferences
• Communicate findings and recommendations to pharmacists
• Contact patients to explain site of care options and payer requirements
• Document actions clearly and accurately in Epic to support downstream teams
• Monitor referrals for timely release of completed cases to the precertification team
• Performs the duties and responsibilities of a Pharmacy Technician at advanced level.
• Leads performance improvement initiatives
• Liaison between pharmacy and other departments
• Assists with/coordinates pharmacy technician schedule services prioritizing assignments and workflow and promoting situational decision making/problem solving
• Fosters a team environment by providing education and training
• Maintains documentation of completion for media fill and fingertip testing
• Participates in site meetings (i.e. Drug Shortage huddles staff meetings)
• Responsible for controlled substance receiving reconciliation discrepancy tracking and investigations
• Performs minor repairs of ADS machines
• Participates in projects as assigned by manager
• Handles recalls crash carts monitoring and kitcheck ordering
• Troubleshooting
• Restocks
• Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills pre-mixed IV bags)
• Other duties as assigned

Qualifications :

Required:

• Active Illinois Pharmacy Technician License (IDFPR)
• Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act
• Licensed Technicians prior to 1/1/2008 certification requirement must meet department skill level
• High School diploma or GED equivalent
• 1-2 years technician experience
• Previous experience as a Pharmacy Technician in a hospital or outpatient setting
• Excellent critical thinking skills decisive judgement and the ability to work with minimal supervision
• Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHA
• Medication Access Coordination Hub (MACH): 2 years of experience in pharmacy medical benefits investigation prior authorization or infusion services required

Preferred:

• Minimum 5 years technician experience
• Epic EHR proficiency (work queues therapy plan navigation chart review messaging)
• Experience with payer policies medical benefits and reimbursement processes
• Comfort working in a highly protocol-driven environment
• Strong attention to detail with the ability to manage multiple concurrent workflows
• Experience in healthcare customer service or patientfacing roles
• Collaborative mindset with experience working across interdisciplinary teams
• Strong written and verbal communication skills for patient outreach and cross-functional coordination

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time