Senior Concierge
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: Senior Concierge
Location: Kennewick WA
Pay Range: $23-26/hr DOE
The Senior Concierge at Club 10 is a high-visibility guest-facing hospitality role responsible for setting the tone of service professionalism and experience throughout the club. As one of the Resort at Hansen Parks primary ambassadors the Senior Concierge delivers elevated resort-level service while providing on-shift leadership and support to the Concierge team. This is a working role that balances exceptional hospitality with coordination judgment and accountability.
What Youll Do
Serve as a primary front-facing ambassador for Club 10 delivering elevated resort-level hospitality
Create a welcoming professional and inclusive experience for residents guests and visitors
Act as the on-shift lead for Concierge team members providing guidance and real-time support
Handle elevated or complex resident requests with discretion confidence and sound judgment
Oversee daily presentation and appropriate use of Club 10 amenities
Enforce amenity rules and policies with warmth consistency and professionalism
Support resident events amenity reservations and equipment checkout
Coordinate with Security Leasing Maintenance and Housekeeping teams as needed
Monitor guest access and report safety security or operational concerns
Model service standards communication and appearance expectations for the Concierge team
What Were Looking For
Minimum 2 years of experience in hospitality concierge guest services or luxury residential environments
Proven ability to deliver elevated customer service in a high-visibility role
Strong communication judgment and problem-solving skills
Professional appearance and demeanor aligned with resort-level standards
Comfortable using scheduling systems and basic computer applications
Flexible availability including evenings weekends and holidays
Why This Role
This is an opportunity to play a key role in shaping the daily experience at one of the regions premier residential amenities. You will be trusted to lead by example support your team and deliver service that reflects the standards of Club 10. Click Apply to learn more.
Required Experience:
Senior IC
Key Skills
- Graduate Engineering
- Accounts Administration
- Building Materials
- Customer Support
- Horticulture
About Company
TMG is a full-service property management company, managing single family and multifamily properties in Washington and Oregon since 1985. Part of The Management Group Family of Companies.
