Transition Manager (mfd)

As a Transition Manager you will be responsible for coordination of activities related to transition to ensure that all processes from the respective sending location are transitioned to the GBS as per plan ensuring that the work transfer happens as per schedule and on-going operations can be carried out seamlessly.

You will oversee and facilitate changes such as mergers acquisitions or relocations across all business and GBS departments in the organization.

We are looking for a proactive and self-driven person with strong experience of working in dynamic and matrix organizational structures - if this sounds like you go ahead and apply!

Work model: Hybrid (3 days in the office / 2 days home office)

Location: Wrocław Curei-Skłodowskiej 12

Responsibilities:

• Carry out and collect due diligence inputs on as-is processes volumes roles & responsibilities
• Identifying and scheduling project deliverables milestones and required tasks preparing and owning the detailed project plan reporting on progress to key stakeholders
• Ensure all stages of the migration process are successfully complete
• Working with the trainers to ensure knowledge transfer plans are in place and training sessions are held as per schedule
• Ensuring that the relevant process documentation (SOPs process maps SLAs) is completed
• Manage day-to-day communication in the project
• Identifying the risks and working with respective teams to ensure mitigation plans are put in place and executed
• Managing relationships with local stakeholders
• Proactively seeking the standardization of the transitioned processed; and / or potential scope to be transferred

Our requirements:

• Proven experience in managing projects including planning execution and closure (3 years experience)
• Proven experience in GBS SSC BPO gathered in an international diverse environment
• Excellent communication and interpersonal skills
• Understanding of change management principles and ability to manage resistance to change.
• Good decision making analysis and problem-solving skills with ability to multitask
• Good presentation and public speaking skills
• Proven ability to work with various stakeholders on different seniority levels
• Proficient with MS Office

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PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.