Customer Success Manager

We are looking for a skilled professional who will ensure their customers success with eMaints computerised maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand eMaints business and product offering with customers.

The eMaint work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team along with all other department leaders is key to the success of the role.

Job Responsibilities

• Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers expectation with our product
• Maintain high customer satisfaction ratings per company standards
• Prioritizing and driving resolution on escalated customer issues You are the Quarterback
• Own overall relationship with assigned clients which include: Increasing adoption ensuring retention and growing revenue
• In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities and preserve recurring revenue
• Recommend appropriate service and pricing structure and generate proposals and contracts
• Developing success plans for customers that outline their critical success and growth factors
• Works successfully with all levels of the organization internally and partners externally
• Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
• Lead Executive Business Reviews for top accounts
• Facilitate on-site client engagements on an as needed basis

Required Skills & Experience:

• B.A. or B.S. degree preferred or equivalent experience
• 2 years of related experience
• Comprehensive understanding of pipeline revenue forecasted revenue and sales cycle

The Team:

Our team of Customer Success Managers is very dynamic and international. We pride ourselves on having an open honest and fun environment where everyone can grow collaborate and make an impact. We openly share best practices problem-solve together and celebrate collective success.

Why you should join Fluke and eMaint:

• Unique opportunity to work in a competitive sales environment
• Grow within the department as well as others! eMaint pushes you to develop into what you want to develop personally and professionally
• Opportunity to travel to visit clients and channels getting hands on in the sales process