flex Market IT Manager (Chicago)

This is a temporary position.

This role is based in Chicago and will support hotels in Chicago onsite 5 days per week.

Manages various department activities as related to the Americas property infrastructure compliance and related services and tools. Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives. Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands. Understands technology designs compute storage and networking in multiple platforms and environments. Executes infrastructure rollouts and/or other project management initiatives. Serves as an IT escalation point for both internal and external stakeholders. Establishes strong rapport with Corporate IT partners along with Regional IT VPs to ensure market needs are met. Responsibilities will focus on Property Infrastructure Backup Solution Management Security and overall compliance of property deployed technologies.

CANDIDATE PROFILE

Education or Certification
Minimum of 3 years previous Information Technology experience. Preferably within the hospitality industry at a major hotel chain.
Technical degree (BS or MS in MIS Computer Science Engineering or other like degree) or equivalent technical experience.
Experience and Skills
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations.
Passion for technology and the ability to use technology to add business value.
Ability to prioritize and independently manage time in a remote work environment.
Excellent written and verbal communication skills to influence others to take action.
Proven leadership skills and experience building solid relationships with clients and vendors.
Ability to coach and develop associates with minimal guidance.
Possess strong thinking/analytical skills which can be applied to business processes with a can-do attitude
Demonstrated ability to handle multiple priorities
Three years experience with a demonstrated track record in providing support of applications hardware and operating systems.
Ability to travel (approximately 10%)

EXPECTED CONTRIBUTIONS

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure.
Manages maintains and supports the tools utilized to provide Property Technology Services
Participates in the evaluation of new support tools and solutions to determine feasibility for adoption in Property Server Infrastructure Services program.
Drives guidelines and governance requirements for change control configuration management security controls and services delivery.
Strategizes optimal solutions for by coordinating options with IT Delivery vendors and Americas IT Leadership.
Provides guidance and recommendations for server infrastructure designs that adopt industry best practices and meet the ongoing security and operational needs of the Americas.
Works closely with Regional and Area Directors to ensure maximum performance and reliability of property-based systems
Promotes and provides guidance on the benefits of Americas Technology Services to the organization.
Provides educational direction to Accenture Service Desk and Field Services organizations in core technologies as required.
Acts as point of escalation for Leadership and Security team to deal with critical incidents.
Provides consultation services for Leadership project teams and field teams to identify improved operational conditions and processes to address evolving needs
Performs root cause analysis after outages or incidents reporting to management ways in which the organization can minimize future risk and exposure.
Ensures that documentation for property technology environment is maintained according to iT standards for Americas Technology Services.
Develops adopts and maintains best practice guidelines for field services personnel.
Reviews configuration requirements for new property based technical solutions to ensure existing security and compliance requirements are met. Proactively addresses configuration conflicts and works closely with third party partners and project teams to ensure effective adoption in the field.
Works with Americas IT teams Global IT Teams and partners to implement continuous improvement activities

MANAGEMENT COMPETENCIES

Leadership
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organizations vision and values at the forefront of employee decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action that complies with Marriott Information Technology and IT Security standards.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
Global Mindset - Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued appreciated and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g. HR Sales & Marketing Finance Revenue Management) to achieve objectives; maintains effective external relations with government business and industry in respective countries; performs effectively as a liaison between locations disciplines and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability
Developing Others - Supports the development of others skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
Information Security: Knowledge of the security considerations relevant within the development space including industry best practices related to information security
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Presentation Ability to effectively present in front of audiences of all sizes and levels of management

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.