Design Program Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Following the successful launch of Chase UK in 2021 were a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realize your potential. We value collaboration curiosity and commitment and our diverse team includes professionals from top tech giants blockchain innovators and FinTech unicorns.
As a Design Program Manager within our organization you will oversee and manage a project portfolio including project intake assessment resourcing execution tracking and team capacity. You will help define and operationalize our organizations Playbook and best practices for comprehensive experience oversight. You will develop and continuously improve design workflows and resource allocation frameworks. Partnering with Design Leaders you will coordinate and prioritize initiatives intake backlog and resource planning/allocation. You will ensure that programs projects and work streams are well-managed and align with broader strategic initiatives. By identifying and monitoring critical project stages you will enable design to deliver exceptional customer experiences across multiple platforms. You will ensure interdependencies are understood and effectively planned for. Additionally you will identify organizational needs and implement improvements for tools documentation asset management and communications. Facilitating effective collaboration across multiple teams you will ensure cohesive program development. You will establish and measure outcomes and team capacity utilization identify areas for improvement and implement design process enhancements.
Required qualifications skills and/or capabilities
- Overseeing and management of a project portfolio and area; includes project intake assessment resourcing execution tracking and team capacity
- Help to define and operationalise our organisations Playbook and best practices for end-to-end experience oversight. Develop and continuously improve design workflows and resource allocation frameworks
- Partner with Design Leaders to coordinate and prioritise initiatives intake and backlog and resource planning/allocation
- Ensure that programs projects and work streams are well-managed and fit into a broader set of strategic initiatives
- Identify and monitor critical project stages across phases taking into account strategy business goals measurement and customer needs to enable design to deliver best-in-class customer experiences across multiple platforms
- Ensure interdependencies are understood and planned for effectively
- Identify broad org needs and implement improvements for tools documentation asset management and communications
- Facilitate effective collaboration across multiple teams to ensure cohesive programme development
- Establish and measure outcomes and team capacity utilisation identify areas for improvement and implement design process enhancements
- Be an advocate for design teams and goals while building trusted relationships across product engineering compliance risk and operations teams.
- Identify and mitigate risks in design processes and understand external impacts on business rules
Role requirements
- 10 years experience as a Design Program Manager Design Operations lead or similar role working with project/program management
- Deep experience working with creative/design teams understanding how to integrate process with design activities
- Thorough understanding of creative development processes and customer-centered design
- Experience of managing complex programmes with clear outcomes stakeholder alignment and competing timelines
- Experience with design tools Agile development and methodologies
- Degree or equivalent experience
Your soft skills should include
- Ability to understand complex programs scope and prioritize projects define schedules and work independently
- Excellent written and verbal communication skills including the ability to effectively present complex and/or sensitive information
- Proven ability to collaborate cross-functionally and influence outcomes
- Experience thriving in a fast-paced collaborative cross-disciplinary and geographically dispersed environment
- Navigate ambiguity and bring clarity and structure without over-constraining the work
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
