Customer Service Advisor Total Platform
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
CUSTOMER SERVICE ADVISOR TOTAL PLATFORM
Join the team at Armthorpe Doncaster (DN3 3FQ)
Rate of pay: 12.39 per hour (plus 1 per hour weekend premium)
Rewards: Quarterly bonus and enhanced pay rates are achievable
Start date: 23rd March (Includes 3 weeks of paid training Monday to Friday)
Shifts: PT 4 days on 4 days off 8am-6pm 33.25 hours p/w (*with flex up hours)
Benefits: Role
Take it on with a team thats evolving.
Since launching in 2022 Total Platform has become our fastest-growing department. We manage the end-to-end customer experience for seven iconic brands including Victorias Secret FatFace Reiss and Gap. We are looking for quick-thinking team players to join us in delivering reliable high-quality service to a global community.
As a Customer Service Advisor you are the knowledgeable voice of our brands. We believe in the power of real conversations which is why you wont find pushy sales or restrictive scripts here. Instead you will use your expertise to solve problems and ensure every individual feels valued.
You will join a supportive group of 13 to 15 colleagues. Together the department handles around 11500 queries a week across calls emails and web chats. At NEXT we dont stand still. We work at pace to serve over 8 million customers globally pushing boundaries to improve the experience every day.
We provide three weeks of full-time training to ensure you become a specialist within the Total Platform operations. We build on success and learn from every challenge giving you the tools to grow your career within a business that wants you to succeed.
Our Peak Periods
*During our busiest times of the year which can be up to 20 weeks you will work one extra shift of four or six hours each week. We plan these in advance so we can meet the customer needs while making sure you can plan your own time too.
Please note: The shifts currently advertised are accurate. As our recruitment progresses we may need to make adjustments to the shifts advertised. We will keep you informed of any updates throughout the process.
What youll take on
- Make it happen: Manage a high volume of interactions with a calm and positive mindset.
- Always think customer: Provide helpful support that reflects the quality of the NEXT brand.
- Keep it real: Communicate with honesty clarity and respect.
- Push the boundaries: Use our systems to investigate queries and find the best solutions for our global community and brands.
- Invite collaboration: Work with colleagues across the business to resolve issues quickly
What youll bring
We are looking for people who are honest and ready to learn. You do not need previous contact centre experience to succeed here. We value the communication and people skills you have developed in sectors like retail hospitality or care.
We are looking for colleagues who are:
- Clear communicators You are comfortable helping people over the phone and in writing.
- Resilient You can think on your feet and stay calm in a fast-paced environment.
- Adaptable You are ready to learn new systems and use our digital tools to find solutions.
- Reliable You are a dedicated team player who takes responsibility for your work.
Who we are
NEXT is an evolving FTSE 100 business with a global reach. With over 35000 colleagues and 500 stores we operate in 70 countries to serve our global community.
While we are proud of our scale we remain focused on the people who make our success possible. We dont stand still; we work together to push boundaries and build on our success. This is a place where you can be yourself develop your skills and grow your career.
Whats next
Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants are subject to DBS and credit checks. You can find comprehensive information regarding spent and unspent convictions on the official government website: accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now po ... View more
