Manager, Transport & Delivery

Baltimore, MD - USA

Yearly Salary: $ 101900 - 140140

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a solutions-focused leader with a passion for operational excellence to join our team as Manager Transport & this role you will be responsible for leading delivery teams and ensuring the effective reliable and high-quality execution of transport delivery operations. This position oversees day-to-day workflow monitors delivery performance and quality manages client communications against service level agreements (SLAs) and collaborates cross-functionally to drive continuous improvement and successful implementations. This role is accountable for achieving strong delivery outcomes aligned with organizational objectives.

What Youll Do

Lead coach and develop delivery team members to achieve operational and performance goals.
Set clear expectations provide regular feedback and conduct performance reviews.
Plan coordinate and optimize daily transport delivery workflows to meet delivery schedules and demand.
Monitor operational KPIs and adjust workflows as needed to maintain service levels.
Serve as a primary point of contact for clients regarding delivery performance and SLA attainment.
Manage client expectations support onboarding activities and resolve escalated issues in a timely manner.
Partner with cross-functional teams to implement system enhancements process changes and new initiatives.
Track delivery quality metrics lead root cause analysis and ensure corrective actions are implemented.

Basic Qualifications

Bachelors degree or equivalent work experience required.
Minimum 5 years of experience leading projects in a complex fast-paced environment.
Proficiency in Microsoft Office Suite particularly Excel (intermediate level or above) required.
Experience in process management and cross-functional team leadership.
Strong relationship-building and influencing skills.

Preferred Qualifications

Six Sigma Yellow Belt certification or higher is an asset.
12 years of people leadership experience.
Proven ability to navigate high-change environments and resolve client escalations effectively.
Comfortable presenting to multiple levels of internal and external audiences.

Location

Owings Mills MD

The hiring base salary range for this position is $101900 $140140 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

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Required Experience:

Manager

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...