Collections Strategy Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Collections Strategy Manager
We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channelling our start-up mentality every step of the way meaning youll have the opportunity to make a real impact.
While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world
Our team is at the heart of building out the 1st Line of Defence Credit Organisation within Chase UKs unsecured products covering the full product lifecycle (Originations Account Management and Collections & Recoveries). We are looking for solution-oriented commercially minded customer-focused Collections Strategy Manager to join us at this exciting stage in our journey. This role will help us build and optimise our approach to supporting customers experiencing difficulties whilst maximising our recovery strategies.
This is likely to suit someone who enjoys still enjoys being hands-on with data and analytics and is looking for the opportunity to grow as our business does. This role will provide autonomy and scope to learn about the whole credit life- cycle as were still a small(ish) team
Responsibilities:
- Use internal and external data to optimise collections strategies whilst ensuring the best outcomes for our customers.
- Help build out best in class self-serve monitoring to give us time to concentrate on continually improving our strategies & processes
- Developing effective customer solutions & forbearance tools
- Own projects from end to end to end working with our Head of Collections and Recoveries
- Influence the product roadmap building the business cases to prioritise features and enhancements to meet the evolving needs of customers and industry regulations.
- Work closely with many stakeholders essentially being the conduit between business strategies and our Product and Engineering teams.
- Identify opportunities to enhance products and processes.
- Wider ad hoc project work as required
- Experience using data and analytics to develop collection strategies
- Understanding of the Financial Assistance regulatory landscape (e.g. CONC)
- Understanding of working with third parties to optimise Collections and Recoveries
- Experience using at least one analytical language such as SQL Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well).
- Strong communication skills
- This role will require building strong relationships with 2 LoD Credit Risk Product and the local market leads.
YOUR SKILLS AND EXPERIENCE
- Experience using data and analytics to develop collection strategies
- Understanding of the Financial Assistance regulatory landscape (e.g. CONC)
- Understanding of working with third parties to optimise Collections and Recoveries
- Experience using at least one analytical language such as SQL Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well).
- Strong communication skills
- This role will require building strong relationships with 2 LoD Credit Risk Product and the local market leads.
- Demonstrates ability to handle multiple priorities / deadlines without compromising quality
- Must be capable of independent decision-making as well as able to take direction
- Were in scale up mode so youll be happy to roll your sleeves up and help to support the wider team as required.
Required Experience:
Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
