HVAC Truck Based Customer Resource Coordinator

Richmond Hill - Canada

Monthly Salary: $ 31 - 41

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Be part of the future!

We are a team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to making a difference.

What do we offer:

Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!

What you will do
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor) receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assignedtechnicians/mechanicsdaily coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How will you do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed.
Answer any customer inquiries and resolve or escalate customer issues as appropriate.
Debrief activities daily
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits on time
Parts ordering/PO creation support
Start-up support
Customer PO confirmation
WIP Management
Auto SR quotes
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meeting
Service rewards
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned.

What we look for

High school diploma or equivalent required plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred
Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $ 31.25 41.00/hr. (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package.

For details please visit the About Us tab on the Johnson Controls Careers site.

Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.

Required Experience:

Be part of the future!We are a team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to ma...

Be part of the future!

What do we offer:

Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!

How will you do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed.
Answer any customer inquiries and resolve or escalate customer issues as appropriate.
Debrief activities daily
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits on time
Parts ordering/PO creation support
Start-up support
Customer PO confirmation
WIP Management
Auto SR quotes
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meeting
Service rewards
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned.

What we look for

High school diploma or equivalent required plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred
Experience and/or basic project accounting or costing principals is desired

For details please visit the About Us tab on the Johnson Controls Careers site.

Required Experience:

Key Skills

Employee Relations
ATS
Workers' Compensation Law
Benefits Administration
HRIS
Payroll
Employment & Labor Law
ADP
Administrative Experience
Human Resources
Recruiting
Workday

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About Company

Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more

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