Robotics Tech Support Specialist

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This role sits within ABBs Robotics business a leading global robotics company. Were entering an exciting new chapter as weve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI robotics and next-generation computing. By joining us now youll be part of a pioneering team shaping the future of roboticsworking alongside world-class experts in a fast-moving innovation-driven environment.

This Position reports to:

The Technical Support Specialist provides expert technical assistance to customers partners and internal teams for ABB Robotics products and systems. This role is critical in ensuring high customer satisfaction by diagnosing issues resolving technical challenges and supporting the successful operation of robotic solutions. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is: #LI-Hybrid in Auburn Hills MI.

Your Role and Responsibilities:

• Provide escalation technical support for ABB Robotics products systems and software via phone email and remote tools
• Troubleshoot hardware software and application-related issues in robotics and automation systems
• Analyze customer problems identify root causes and recommend effective solutions.
• Collaborate with engineering product management and field service teams to resolve complex issues
• Document cases solutions and best practices in internal support systems
• Deliver a high level of customer service while meeting response time and quality targets

Qualifications for the Role:

• Bachelors Degree and 4 years experience Associates Degree and 6 years experience OR High School Degree and 8 years experience
• 4 years of previous technical support field service or engineering experience working with Industrial Robotics PLCs or automation systems.
• You are immersed in and enjoy working with Robotics and Automation; experience in technical support field service or industrial automation.
• Experience with ABB Robotics products is preferred.
• Programming Experience such as robot programming or scripting in industrial or technical environments preferred
• Strong troubleshooting and analytical skills
• Willingness to travel 10-20%
• You are at ease communicating in English Spanish is a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Whats in it for you

• Opportunity to work with cutting-edge robotics and automation technology
• Collaborative global work environment
• Professional development and training opportunities Competitive compensation and benefits
• A role with real impact on customer success and industrial innovation

More about us

We look forward to receiving your application. If you want to discover more about ABB take another look at our website .

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

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