Help Desk Analyst 4 100 On Site

Techmorgonite Software Solutions LLC

Job Location:

Chesterfield County, VA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26 but no guarantees.

The Help Desk Analyst will support VSPs new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.

Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Advanced computer skills are required that aligns with the Job Description	Required	8	Years
Ability to multitask and to determine root cause of problems and implement solutions	Required	8	Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions	Required	8	Years
customer relations skills	Required	8	Years
good verbal and written communication skills	Required	8	Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)	Required	8	Years

Help Desk Analyst 4 Candidates must be able to work on site. Local Candidates Strongly Preferred. This is a backfill. The contract has the potential to go longer than 6/30/26 but no guarantees. The Help Desk Analyst will support VSPs new job applicant background check and employment backg...

Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26 but no guarantees.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Advanced computer skills are required that aligns with the Job Description	Required	8	Years
Ability to multitask and to determine root cause of problems and implement solutions	Required	8	Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions	Required	8	Years
customer relations skills	Required	8	Years
good verbal and written communication skills	Required	8	Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)	Required	8	Years