Technical Support Engineer (L1 Frontline Support)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The financial industry is growing at a record pace but our data providers are still stuck in the past with cumbersome onboarding processes complicated APIs slow infrastructure and expensive licensing costs.
Databento is the next generation market data provider with the radical idea that you should only pay for the data that you use. We power the worlds largest finance and fintech institutions and lower the barrier of entry for small startups gaining over 4000 users during our first year of launch. Our team brings former experience at the worlds leading quantitative firms including Two Sigma Flow Traders Tower Research PDT Partners SIG and more.
This role sits squarely at L1: youll be the first point of contact for customer issues responsible for understanding the problem resolving common and well-documented cases and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
- Act as the first point of contact for customer support inquiries resolvingcommon customer issues related to API usage onboarding authentication integration and billing.
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status reproduction steps and logs.
- Identify recurring questions and contribute improvements to documentation FAQs and onboarding materials.
- Write technical content on occasion including tutorials how-to guides and blog posts that help developers get the most out of our APIs.
- Help manage and grow our online developer communities (Slack Reddit etc.) by answering questions and surfacing feedback.
What we typically look for
- Prior experience with Databentos API is strongly preferred as well as familiarity with financial trading and/or market data.
- At least 2 years of experience in technical support QA or engineering.
- Working proficiency in Python.
- Experience with troubleshooting tools (Wireshark tcpdump ss nc telnet strace gdb perf eBPF lsof curl xxd jq SQL) is a plus.
- Experience with observability tools (Grafana Prometheus Loki Sentry) is a plus.
- Strong technical communication skills. DevRel experience (e.g. managing Discord communities creating technical blog posts podcasts videos etc) is a plus.
- Experience at an early-stage startup is a plus.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @ or (our ATS). Any other domains (e.g. ) are fraudulent.
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Databento Inc. provides equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age disability sexual orientation gender identity or expression veteran status or addition to federal law requirements we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Pursuant to applicable laws we consider qualified applicants with arrest or conviction records. If you need an accommodation please let us know.
Required Experience:
IC
Key Skills
About Company
Databento provides real-time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits.
