Workflow Supervisor

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Workflow Supervisor Adelaide CBD

Location: Adelaide CBD SA
Company: BGIS Operations Centre
Employment Type: Full-Time Permanent Hybrid (3 days office / 2 days WFH)
Shift Structure: Monday to Friday 6:00am 2:00pm 37.5 hours per week
Salary: $61000 plus superannuation

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety efficiency and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Workflow Supervisor to oversee and coordinate the daily operations of our Adelaide Operations Centre ensuring workflows run smoothly across multiple systems and platforms. Reporting to the Operations Manager you will support Customer Service Officers act as a key escalation point and work collaboratively with leadership and stakeholders to maintain service levels drive efficiency and deliver strong customer outcomes.

This role is ideal for someone who is calm under pressure highly organised and enjoys helping others succeed. You will bring a solutions-focused mindset strong communication skills and the ability to navigate grey areas with sound judgement and common sense.

Key Responsibilities

Monitor and manage workflow across platforms including Ignite Outlook and Manhattan
Support rostering requirements in partnership with team managers
Act as first escalation point for Customer Service Officers and management queries
Track overtime and monitor call service levels to protect KPIs and minimise abatements
Take calls process emails and step in operationally as required
Identify and recommend process improvements to optimise service delivery
Maintain compliance with BGIS systems (QMS OH&S EMS) and relevant legislation
Provide daily updates and reporting inputs to leadership
Build strong working relationships with clients subcontractors and internal teams
Lead team communication updates via LivePro and foster an engaged supportive team culture

Education Experience & Skills

Essential:

Demonstrated experience in a call centre operations centre or workflow coordination role
Strong ability to prioritise multitask and adapt effectively in a high-volume environment
Proficiency in Word Excel and Outlook
Experience (or strong aptitude) with CMMS or similar workflow systems
Clear written and verbal communication skills
Calm methodical and well-organised approach to work
Confidence to make independent decisions while knowing when to seek guidance
Commitment to teamwork integrity and continuous improvement

Desirable:

Previous experience in facilities management logistics or service operations
Exposure to service delivery KPIs rostering or performance monitoring
Familiarity with LivePro or similar communication platforms

Workplace Flexibility

This is a hybrid role based in our Adelaide CBD office just steps from public transport and local amenities. You will work Monday to Friday 6:00am 2:00pm (37.5 hours per week) with three days in-office and two days from home.

Why Join BGIS

Key Benefits Include:
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Work180 Endorsed Employer for Women
Career progression via secondments & internal mobility
Health and wellbeing programs including EAP and flu vaccinations
Two paid volunteer days annually plus donation matching
Leadership development programs
Service recognition awards
Strong commitment to Reconciliation and community initiatives
WGEA Compliance Certified

BGIS is a global leader in facility management energy and sustainability project delivery asset management and technical services. We employ over 12000 people worldwide and manage over 50000 diverse facilities including critical environments such as data centres. Our clients span sectors including Healthcare Government Higher Education and Utilities.

How to Apply

If you are a proactive supportive and organised Workflow Supervisor who thrives in a busy operations environment we would love to hear from you!

BGIS is an equal opportunity employer and strongly encourages applications from women Aboriginal and Torres Strait Islander peoples LGBTQIA individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now
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DescriptionWorkflow Supervisor Adelaide CBDLocation: Adelaide CBD SACompany: BGIS Operations CentreEmployment Type: Full-Time Permanent Hybrid (3 days office / 2 days WFH)Shift Structure: Monday to Friday 6:00am 2:00pm 37.5 hours per weekSalary: $61000 plus superannuationWe acknowledge the Traditi...