Patient Access Coordinator
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Job Location:
Rocky River, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Cleveland Clinic Health System we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence pushing the boundaries and transforming the patient experience every day.
We all have the power to help heal and change lives beginning with our own. Thats the power of the Cleveland Clinic Health System team and The Power of Every One.
Job Title
Patient Access Coordinator
Location
Westlake
Facility
Westlake Medical Office Building
Department
Westlake 805 Columbia Rd-Regional Operations
Job Code
B16013
Shift
Day/Evening Rotation
Schedule
8:00am-4:30pm/8:30am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator you willhelp us continue serving as a top leader of care byorganizingandcoordinatingthe activities and flow of work for the patient access efforts focus onoptimizingyour team and driving improvementsultimately enhancingthe Cleveland Clinic and positively impacting the community as a whole.
A caregiver in this position works primarily from 8:30am to 5:00pm and may cover a 7:00am or 8:00am start. Additional times include one 11:30am to 8:00pm shift if needed.
A caregiver who excels in this role will:
- Organize and coordinate the activities and flow of work for the patient access area.
- Assign tasksmonitorperformanceandassistin training patient servicerepresentatives.
- Screen candidates recommendhiring conduct performanceappraisalsand recommend corrective counseling.
- Develop implement and oversee programs to improve appointmentutilizationsuch as reminder follow-up on no-show/cancellation program.
- Coordinate activities and resolve operational problems.
- Adjust employeespatientsand physicians schedules to respond to operational problems.
- Control and audit the reconciliation of daysheetsincluding adjusting statistics in the computer data bank.
- Produce reports as needed.
Minimum qualifications for the ideal future caregiver include:
- HighSchoolDiploma or GED
- TwoyearsCleveland Clinic outpatient scheduling experience or other equivalent position which includes interacting with patientsphysiciansand other departments on a problem resolution basis
- OR Minimum three years external outpatient scheduling experience wheredemonstratedexperience includes resolving patient scheduling and the coordination of the work of others
- ORAssociateDegreemay substitute for one year of experience
- ORBachelorsDegreemaysubstitute for the experience requirement
Physical Requirements:
- Requires frequent data entry sitting standing and walking. Normal or corrected vision hearing and speech. Occasional lifting or pushing up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Required Experience:
IC
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
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