Intake Manager

West Hollywood, CA - USA

Yearly Salary: USD 72000 - 93000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation compassion and expertise we have gained a reputation as one of the leading law firms in personal injury. To learn more please visit our website: .

Position Overview:

We are seeking an Intake Manager that will lead a team of intake specialists who support clients seeking legal representation for cases such as Lemon Law Employment Law Elder Law and others. The ideal candidate would have experience in one of these areas. Equipped with the ability to articulate the merits of our services. The Intake Manager is essential managing a team of intake specialists who focus on client service and ensuring a positive experience for those seeking assistance.

This role demands a candidate with a talent for leading a team detailed information gathering and a persuasive communication style capable of building trust and confidence in our firms capabilities.

Responsibilities:

Lead train and manage the intake team to ensure consistent high-quality client experiences and adherence to firm standards
Serve as a senior point of contact for potential clients by conducting intake interviews via phone in person and other communication channels particularly for complex or high-value matters
Oversee and actively participate in the intake process gathering detailed information regarding potential cases including accident details injuries and relevant background information
Evaluate and screen potential cases for eligibility based on firm criteria and legal considerations making higher-level judgment calls when needed
Provide guidance coaching and real-time support to intake specialists on client communication issue-spotting and case qualification
Communicate clearly and persuasively with potential clients explaining the firms services legal process and next steps while building trust and rapport
Ensure accurate and timely entry of intake and case information into the firms case management system and maintain quality control across the team
Monitor intake performance metrics follow-ups and conversion rates and identify opportunities for process improvement
Handle escalated client inquiries and conduct follow-ups with potential clients as needed to obtain additional information or resolve concerns
Collaborate with attorneys and firm leadership to align intake practices with firm goals and case strategy
Perform additional duties as assigned

*Location: This role is located at our West Hollywood office and requires physical presence on-site.

Qualifications:

Prior experience managing or leading a client intake team in a legal or similar client-driven environment strongly preferred
Hands-on experience conducting legal intakes and evaluating potential cases
Strong sales and client-relations background with the ability to communicate persuasively confidently and empathetically
Demonstrated leadership skills with the ability to motivate coach and hold team members accountable
Comfortable making independent high-level decisions while maintaining alignment with firm guidelines
Proficiency in Spanish is desirable with fluent Spanish speakers strongly encouraged to apply

Compensation:

Salary $72000 to $93000

Comprehensive Benefits Package:

Retirement Savings: 401(k) plan available
Career Development: Opportunities for professional growth and advancement
Comprehensive Insurance Coverage:
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Life Insurance
Paid Time Off
Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits and opportunities for growth.

Salary Description

$72000 to $93000

Required Experience:

Manager