3003 N. Central Ave.
Phoenix AZ 85012

Salary: $31.6827 hourly/ $65900.0200 annual
Grade: 21
Closing Date: 2/17/2026

Work Schedule
Tuesday - Saturday 12:00 PM to 9:00 PM

This position is responsible for supervising DCS Intake Specialists and support staff at the Child Abuse Hotline.

- Supervise a unit of DCS Intake Specialists and support staff at the Child Abuse Hotline
- Perform on-going evaluations of staff performance
- Practice within a Safety Science framework
- Onboard and train new personnel
- Monitor real-time adherence and responds appropriately to ensure calls are answered timely
- Track monitor and analyze historical data reports in order to identify trends and patterns related to quality and safety
- Perform Screened-Out Intake and After Hours Intake Reviews
- Adhere to and supports the departments performance management methodology
- When business needs exist is able to work outside of regularly scheduled shift and adjust schedule for meetings and trainings
- Required to work a minimum of 4 state Holidays one must be Thanksgiving or Christmas and one must be Memorial Day or 4th of July.
- Perform other duties as assigned

Required Training:
DCS Specialist Training track and DCS Specialist Hotline training track classroom sessions unless this training has been completed within the previous two years.
DCS Program Supervisor Training Track.
Note: Training will be provided. Classroom sessions are held in Phoenix.

Knowledge of:
- Federal and State laws regulations and directive pertaining to the Department of Child Safety (DCS)
- Report and non-report screening practices and procedure
- Supervisory techniques
- Behavior development and modification
- Resources available in the community
- Department Policies and procedures

Skill in:
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Workload management
- Problem resolution
- Public speaking
- Microsoft Suite including Teams
- DCS computer systems and Hotline call center applications

Ability to:
- Work as a member of a larger team
- Solve problems
- Motivate others
- Perform under pressure

Masters or Bachelors Degree from an accredited college or university AND
o Three (3) years of experience with the Arizona Department of Child Safety (DCS).

OR
o -Masters or Bachelors Degree from an accredited college or university
o Two (2) years of combined experience in the DCS Specialist Trainee DCS Specialist DCS Program Specialist Investigator Sr. or Assistant Manager role. AND
o Six (6) months of experience in a DCS Program Supervisor Special Assignment role.

OR
o Masters or Bachelors Degree from an accredited college or university AND
o Two (2) years of combined experience in the DCS Specialist Trainee DCS Specialist DCS Program Specialist Investigator Sr. or Assistant Manager role. AND
o One (1) year of professional-level supervisory experience.

Note: Request proof of professional-level supervisory experience will be requested after candidate has been recommended for hire.
Professional-level supervisory experience is defined as being responsible for managing personnel allocating resources conducting performance evaluations reviewing salaries and making personnel action recommendations.

OR
o Masters or Bachelors Degree from an accredited college or university AND
o Five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice..

- Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
- Must be able to secure and maintain clearance from the Guardian Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or by email at Requests should be made as early as possible to allow time to arrange the accommodation.

Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at or by email at The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.