Technician, Field Support
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Job Location:
Fort Myers, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Qualifications
- Associates degree in a technical related field from an accredited institution.
- Two (2) years of experience in computer support or a related field.
- Valid Florida drivers license.
PREFERRED QUALIFICATIONS:
- Bachelors degree.
- Four (4) years of experience in computer support or a related field.
- Valid advanced industry certification in computer repair or equivalent.
Relevant work experience or education may be substituted to satisfy required qualifications.
KNOWLEDGE SKILLS AND ABILITIES:
- Clear and concise oral and written communication skills; organizational and management skills.
- Knowledge of industry-standard networking technologies procedures and methodologies.
- Knowledge of pertinent regulations policies and procedures for the functional area of assignment.
- Knowledge of HIPAA Public Records Sunshine Law FERPA and other laws/regulations related to student and employee privacy public information and records retention.
- Knowledge of and experience with industry-standard equipment materials practices computers and applications.
- Ability to assist and coordinate personnel in a manner conducive to full performance and high morale.
- Ability to professionally and effectively respond to customer needs and requests for service or assistance.
- Ability to decipher complete and maintain industry- and manufacturer-specific technical certifications.
- Ability to safely operate a motor vehicle up to and including large vans or (non-commercial) delivery trucks.
- Ability to work independently with minimal direction or direct oversight.
Revised: 12/16/22
Responsibilities
- Maintain troubleshoot repair and upgrade computer hardware and software.
- Inspect diagnose repair and service a variety of computer systems and peripheral audio-visual telecommunications power backup and network equipment.
- Contact vendors to order component parts file warranty claims and resolve issues.
- Utilize a variety of electronic testing and diagnostic tools to troubleshoot and repair problems.
- Consult peer and senior department staff as necessary to resolve issues.
- Document track resolve and report on problems and work orders using a web-based ticket management system.
- Pick up equipment for repair and return to site when complete.
- Prepare technical documentation reports and correspondence.
- Maintain current knowledge of relevant technologies.
- Participate in special projects as required.
- Respect the confidentiality of records and District information in accordance with accepted professional ethics state and federal laws and Board policy.
- Maintain the confidentiality of information shared by high-level staff as necessary for the completion of duties.
- Utilize common industry and organizational tools for project management technical support documentation and communication.
Revised: 12/16/22
Additional Job Information
U11 $28.28 8 hours 255 days
Compensation may increase based upon relevant education and experience.
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
