Customer Experience Representatives
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Job Location:
Kidderminster - UK
Yearly Salary:
GBP 25001 - 30000
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Fixed Term Contracts for up to 12 months (ending 31st March 2027)
Are you looking for a role where you can make a difference and deliver great services across our communities
As a Customer Experience Representative youll work as part of a team to deliver customer experience and a high level of service for all our customers.
Youll support Community Housing by providing a high-quality personable service to customers through many forms of contact such as telephone and email.
Youll be that first contact for customers to Community Housing managing their expectations summarising conversations and recording them accurately on our internal system and to create a positive customer experience.
- Can you keep calm when presented with complex issues from customers and when under pressure
- Can you ask questions to determine the best resolution for the customer
- Can you follow procedures that give you guidance on how to solve a customer issue
- Can you hold a personalised unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made
If you answeredyesto any of these questions then dont hesitate toapply for this exciting role today!
We have both full time and part time opportunities available. After theinitial training period hybrid working is available.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershires largest Registered Providers of social housing managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently knowing they have a secure place they can call home that they can afford and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so it is our people that will drive our success.
With the right people with the right skills knowledge behaviour and values we achieve our goals.
When we are looking to recruit we dont just look for the best skillset or experience we are also looking for people who will support our vision and The Community Way of doing things.
To provide affordable quality homes and deliver great services in safe communities.
Our RESPECT values sit at the heart of everything we do.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success.
Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We understand that our performance is essential to delivering success. Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
Competitive
Holiday Package
Buy & Sell Holidays
Flexible and Hybrid Working
Family-Friendly Policies
Company Pension Scheme
Salary Boost (Pensions) Scheme
Retirement Gift
Long Service Award
Company Sick Pay Scheme
Health Cash Plan Options
Employee Assistance Programme
Death in Service
Read more about our offering and benefits here.
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Documents
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
