Product Manager Lifecycle Customer
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Job Summary
We deliver progress. What youll do and how you will make an impact.
As the Product Manager for Lifecycle within the Customer Propositions pillar you will be responsible for maximising Customer Lifetime Value (CLTV) for existing customers.
Your responsibilities will include:
- Proposition Development: Identify and launch targeted incentives (e.g. broadband offers in stop-sell areas) to deepen customer relationships.
- Journey Optimisation: Own and refine in-life sales journeys such as home-move processes to ensure high conversion and seamless user experiences.
- Churn Mitigation: Develop triggers and messaging that demonstrate the tangible benefits of multi-service ownership (e.g. energy price impacts) to prevent service cancellations.
- Stakeholder Collaboration: Build strong co-creative partnerships with Marketing Sales and Ops teams to align backlogs with channel-specific needs and pains.
- Commercial Prioritisation: Utilize a value-based framework (LTV net profit service counts) to make defensible data-driven decisions on product direction.
Qualifications :
To thrive in this role your technical toolkit and experience should include:
- Technical Mastery: Data-driven discovery experience using behavioural analysis to uncover true customer needs.
- Strategic Impact: Strong commercial acumen to translate complex value metrics into a clear prioritised roadmap.
- Domain Expertise: A background in lifecycle management specifically post-acquisition growth retention or cross-sell strategies. Experience in multi-service or subscription environments is highly desirable.
- Operational Excellence: Great at stakeholder management with a proven ability to proactively align a commercial and operational teams to deliver.
- Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works.
Additional Information :
So why pick UW
Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits:
- Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Flexible working: Were a remote-first business.
- Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
- Work from anywhere: You can work abroad for up to three weeks twice every tax year.
- Holiday: 25 days plus bank holidays (increasing with tenure) with the option to trade up to five days each year.
- UW discounts: Save on our services and get a free Cashback Card.
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
- Family first: Policies designed to help you and your family thrive.
- Flexible benefits: An allowance for private health insurance dental insurance or gym membership.
- Sabbaticals: An eight-week paid sabbatical after four years of service.
- Growth: A dedicated learning and development budget and bi-annual promotion cycles.
- Inclusion: Join belonging groups that help shape our culture.
- Events: Company-wide celebrations including the Great Big Get Together and our Good Hearted Go-Getter Awards.
Apply here!
Youve got this far... Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!
Claire Fennell will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.
We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
From a pub in Henley back in 96, to an award-winning business with over a million customers weve come a long way. For over 20 years weve been putting money back into peoples pockets through our unique utilities bundles. We take pride in delivering simple yet powerful services t ... View more
