CreditCollections Manager Hilton Hawaiian Village Waikiki Beach Resort
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Job Location:
Honolulu, HI - USA
Yearly Salary:
$ 80000 - 95000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for Credit/Collections Manager to join the team.
Situated on 22 acres along Waikikis broadest stretch of sand with 2860 rooms and 17 food and beverage outlets this premier meeting destination offers over 150000 sq. ft. of function space and Waikikis most unique meeting and event venues.
Our team members cherish our award-winning culture which includes great benefits such as competitive health plans career advancement opportunities and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortunes Worlds Best Workplaces list!
The ideal candidate will possess:
- Minimum two years of management experience
- Minimum two years of of experience in A/R and billing role
- One year of credit collection experience
Shift Pattern: Monday to Friday some weekends are required
The salary range is $80000 to $95000 yearly
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As a Credit Manager you would be responsible for managing and administering the credit and collections function for the entire hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage and administer the credit and collections function of the hotel to include but not limited to extending credit to group customers the maintenance and control of accounts receivable and collection
- Assist Director in overall operation of the department
- Extend credit to group and catering clientele according to established standards and criteria including but not limited to background clearance and credit assessment
- Establish and implement hotel credit and collection policies and procedures in compliance with federal state local and company regulations and standards
- Resolve disputes on direct-bill and collection accounts
- Draft collection letters and address collection for accounts of $25000 or more
- Review credit and collection related issues including but not limited to Accounts Receivable Aged Trial Balance high bill accounts returned checks and credit card charge-backs and bad account write-offs
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
