Project Manager – Solution Services
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Job Location:
Greensboro, NC - USA
Yearly Salary:
USD 65000 - 109000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Project Manager - Solution Services
Location: Remote US
Job Description
The Solution Services Project Manager is responsible for the scoping planning coordination and successful execution of NWS Strategic Solution Services across all customer segments and vertical markets in the US and Canada. This role ensures that service engagements are delivered safely on time within budget and with first-time quality-driving customer satisfaction and margin-rich services growth for the organization.
The Project Manager will work closely with sales engineering operations logistics and field resources to develop project scopes support pricing and proposals and manage end-to-end project delivery. This role supports a wide range of service offerings including kitting and logistics solutions network engineering and design consultative technical staffing and deployment services (installation commissioning and integration support). Engagements will span Contractors & Wireless Wireless Carriers Internet Service Providers (ISPs/WISPs) and infrastructure owners.
Key Responsibilities
Project Scoping & Planning
- Partner with sales engineering and operations teams to define detailed project scopes deliverables timelines and resource requirements.
- Support pricing development proposal inputs and services-based cost modeling to ensure profitable well-structured engagements.
- Create and maintain comprehensive project plans schedules and documentation.
Project Execution & Delivery
- Lead end-to-end delivery of service engagements across kitting/logistics network engineering and design technical staffing and deployment services.
- Coordinate cross-functional teams-including logistics engineering field services and subcontractors-to ensure seamless execution.
- Proactively manage project risks dependencies issues and change requests.
Customer Coordination & Communication
- Serve as the primary project point of contact for internal teams and customers.
- Provide clear timely communication regarding project status milestones risks and required actions.
- Ensure that expectations are aligned and that deliverables meet defined quality and technical standards.
Quality Schedule & Budget Management
- Drive first-time quality across all deliverables through rigorous planning documentation and oversight.
- Track and manage project budgets labor usage materials and service-related costs.
- Ensure projects are delivered on schedule while adhering to budget and margin expectations.
Safety & Compliance
- Promote a culture of safety and ensure all field and operational activities comply with NWS safety policies and industry standards.
- Validate that subcontractors and partner resources follow all required safety practices and documentation protocols.
Cross-Functional Collaboration
- Work closely with sales sales engineering operations logistics and finance to ensure alignment and smooth project execution.
- Provide ongoing feedback to improve service offerings documentation tools and delivery processes.
Key Performance Indicators (KPIs)
Project Performance
- On-time delivery rate across assigned service engagements.
- Budget adherence and margin retention at or above target levels.
- First-time quality metrics including rework rates and punch-list items.
Safety
- Zero recordable safety incidents on managed projects.
- Compliance with safety protocols documentation and training requirements.
Customer Satisfaction
- Customer satisfaction or NPS scores for completed engagements.
- Rate of repeat business or follow-on service requests.
Operational Efficiency
- Accuracy of project scoping scheduling and resource planning.
- Effective management of subcontractors field teams and partner resources.
- Documentation completeness and compliance with standards.
Communication & Collaboration
- Timely and accurate communication of project updates and status reports.
- Cross-functional alignment and feedback responsiveness.
Qualifications
- 5 years of project management experience in telecommunications network deployment engineering services or related technical fields.
- Strong understanding of wireless fiber ISP/WISP or network infrastructure environments.
- Experience managing field deployment installation commissioning or technical service projects preferred.
- Solid knowledge of project budgeting scheduling and risk management principles.
- Excellent communication interpersonal and organizational skills.
- Ability to collaborate across multiple teams and manage multiple complex projects simultaneously.
- PMP certification or equivalent experience preferred but not required.
- Commitment to safety and first-time quality in all project phases.
- Ability to travel up to 50%.
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
NWS offers solutions to telecom providers with custom cables and solutions and a focus on innovation. As an industry leader since 2012, NWS provides reliable and efficient telecom solutions as well as test and measurement distribution.
