Client Service Manager

Boston, NH - USA

Monthly Salary: $ 75000 - 80000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Client Service Manager (CSM) holds a dynamic and strategic role responsible for overseeing operational efficiency strengthening client relationships and leading high-performing teams across multiple sites or projects.

Key Responsibilities
Ensure the smooth efficient and consistent delivery of services across all assigned locations or projects.
Serve as the primary point of contact for clients managing expectations resolving issues proactively and fostering long-term relationships built on trust and satisfaction.
Lead mentor and develop a team of professionals to ensure optimal performance engagement and career growth.
Plan and execute special initiatives standardize operational procedures and drive continuous improvement across all service areas.
Performance in this role will be measured through the following key performance indicators (KPIs):
Maintain or improve client satisfaction scores by delivering outstanding service and resolving issues with speed and professionalism.
Foster a positive team environment reflected in high engagement low turnover and positive feedback.
Consistently meet or exceed service level agreements (SLAs) efficiency targets and cost management goals. Metrics will be reported and reviewed monthly and quarterly.
Successfully coordinate and complete initiatives on time and within budget demonstrating strong project management and stakeholder communication.
Work cross-functionally with HR (staffing) Training & Development (employee growth) and IT (technical support). Engage regularly with site-level management and vendor partners to ensure alignment and service quality.
Maintain regular communication with client stakeholders including C-level executives to provide updates gather feedback and align on strategic goals.
Report directly to the Region Manager with performance evaluated through KPI outcomes client and team feedback and formal reviews (monthly quarterly and annually).

This role is central to achieving SPSs operational and service excellence goals. The CSM will be empowered and supported to drive success while being held to high standards of leadership accountability and collaborationensuring both individual and organizational growth.

Compensation:
The expected compensation is anestimate and the final offer will depend on skills experience and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen assess or select candidates for this role. SPS uses the Greenhouse applicant tracking system which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$75000 - $80000 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.

Required Experience:

Manager

Job Description:The Client Service Manager (CSM) holds a dynamic and strategic role responsible for overseeing operational efficiency strengthening client relationships and leading high-performing teams across multiple sites or projects.Key Responsibilities Ensure the smooth efficient and consistent...