District Manager

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: Stewardship Engagement Respect Visibility Elevation

Job Title: District Manager

Department: Donated Goods Retail

Reports To: Senior Director of Retail Operations

Classification: Exempt

EEO-1 Category: First/mid-level officials and managers

Safety Sensitive: Yes

Authorized Driver: Yes

Supervises: Store Managers

Job Summary

Provides strategic direction and oversees operations of multiple retail stores in a designated region. Leads General Managers in the region with the goal of improving operations productivity sales and financial performance. Oversees talent management and communication enforces policies and procedures ensures the highest level of customer service and maximizes the workforce to achieve optimum results.

Essential Job Duties

• Directs and drives business growth activities through the development and implementation of initiatives.
• Actively recruits hires trains administers discipline manages and conducts performance evaluations of general managers; champions the development of management staff to ensure effective job performance.
• Analyzes financial statements sales reports and other performance data to measure productivity and identify areas in need of cost reduction or improvement in operations.
• Monitors store profitability maintains costs including payroll budget and evaluates and analyzes goals expenses employee performance production store appearance and sales to achieve maximum revenue.
• In collaboration with Retail Leadership establishes goals and objectives administers company policies and procedures and ensures compliance with safety and loss prevention procedures.
• Provides guidance and direction to General Managers including setting performance standards and monitoring performance to ensure that company goals for customer service sales expense payroll inventory shrinkage and profit are achieved or exceeded.
• Collaborates with Retail Leadership to create the overall vision for each store establishes benchmarks for the management teams establishes effective merchandise placement and displays and implements policies and procedures that will aid those teams achieve their goals.
• Works with Retail Leadership to plan and coordinate new store openings and store relocations.
• Provides oversight and ensures compliance with the safekeeping of company funds and property personnel practices security and recordkeeping procedures.
• Determines the cause of store-specific problems and implements processes to resolve problems that

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interrupt the stores service efficiency or productivity.

• Communicates effectively and in a timely manner with Retail Leadership to facilitate execution of plans and procedures.
• Encourages an environment of ideation acts as a catalyst for change and executes change initiatives.
• Fills in for store management as needed and serves as a Store Manager during a transition for stores without a SM.
• Communicates the organizations mission vision values and promotes diversity.
• Demonstrates leadership and positive role modeling for staff.
• Champions safety and loss prevention programs and partner with LP to handle loss control concerns.
• Maintains quality control for the department.
• Contributes to team success by involving others in work processes decisions and actions.
• Ensures that the customers perspective is a driving force behind customer satisfaction.
• Seeks to understand the customers circumstances problems expectations and needs.
• Identifies customer service issues and creates solutions.
• Builds customer awareness around our mission.
• Identifies opportunities and generates ideas to improve sales floor objectives.
• Initiates action to maintain daily sales targets.
• Partners with Retail players to identify assess create and implement process improvement.
• Embraces the mission vision and values of LLGI.
• Initiates action to accomplish objectives and is proactive.
• Seeks to understand individual differences and values to build workplace relationships.
• Learns and applies new job-related information in a timely manner.
• Performs other duties as required or assigned.

Competencies

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Decision Making Delegating Facilitating Change

Education Experience and Credentials

• Requires high school diploma or equivalent.
• Requires five years of retail experience
• Requires a minimum of three years management position.
• A minimum of one year in a multi unit environment is preferred

Knowledge Skills and Abilities

• Requires strong mathematical and analytical skills.
• Requires an understanding of profit and loss statement sales and cost management ability to control expenses including payroll and ability to achieve targeted revenue goals.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment. Requires ability to effectively supervise train motivate evaluate coach and administer discipline. Maintains confidentiality of information related to LLGI operations financial matters and personnel matters.
• Requires a valid drivers license safe driving record and proof of insurance.
• Requires ability to work a flexible schedule to comply with the needs of the stores.
• Interacts with people in a manner which enhances their dignity privacy and confidentiality. Requires ability to communicate effectively through verbal and written messages.
• Builds trust by interacting with others in a way that gives them confidence.

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• Requires proficiency with the Google business platform and/or Microsoft Office products including Word PowerPoint Outlook and Excel; and the ability to utilize other software such as payroll and point of sale Works independently while fostering a strong team atmosphere.
• Demonstrates sensitivity and the ability to communicate with a diverse population promotes diversity and inclusion throughout the organization.
• Requires a high level of professionalism integrity business conduct and ethical behavior. Understands and follows LLGI policies and procedures.
• Requires ability to be consistently at work and on time on scheduled work days.
• Embraces the mission vision and values of LLGI.

Physical Requirements

• Lifts or moves up to thirty (30) pounds of clothing and house wares safely on and off retail shelving fixtures up to ten (10) feet high clothing racks four (4) feet high and z-racks six (6) feet high.
• Pushes and pulls z-racks holding up to one-hundred (100) pieces of clothing and weighing a minimum of 150 pounds.
• Bends and reaches into gaylords up to five (5) feet high to remove clothing and house wares. Ability to push carts weighing up to 150 pounds.
• Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns.
• Requires ability to stand for extended periods of time.
• Requires the ability to perform a combination of tasks for extended periods such as stooping bending kneeling crouching crawling lifting reaching carrying pushing or pulling objects in order to sort and hang clothing and place housewares on shelves and racks.
• Demonstrates visual acuity to evaluate donated items for quality.
• Requires the ability to identify smells to evaluate donations for undesirable odors - mold must dust bodily fluids and/or urine.

Environmental Conditions

• Scope of work includes office retail light industrial and warehouse settings with exposure to heat cold dirt dust pet hair mold and other allergens.
• Fast paced environment and regular instances of critical or unusual situations.
• Requires ability to work in a light industrial/warehouse environment with exposure to heat and cold. Subject to exposure to allergens including dirt dust mold metals rubber plastics latex and pet hair. Requires frequent travel to LLGI locations
• Subject to transfer to other districts within the LLGI territory.

Tools and Equipment

Computer printer/scanner calculator cell phone cash register credit/debit card machine bar-code reader shopping carts shopping baskets wheeled spring carts wheeled deep carts wheeled z-racks hand held pricing machine hand held tagging machine pallet jacks basic retail equipment personal protective equipment hand trucks furniture dollies 4 wheel metal/plastic cages material lifts furniture dollies trash bin/can bushel carts trash compactor trash dumpster company vehicle

Regular Contacts

LLGI Staff Volunteers Community Service Workers Vendors Suppliers General Public Donors Customers Service Participants General Public

At Land of Lincoln Goodwill we offer a variety of benefits to our employees. For more information on what LLGI offers please click on this link: Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offeredaresubject to a pre-employment drug screenandall positions are required to have a criminal background check.

Apply today. Our Goodwill team is waiting for YOU!