Customer Service Associate

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Customer Service Associate - minimum 6 month contract

Leeds / Hybrid

Our purpose is to positivelyimpactpeoples lives every day in every home around the world. We work hard to provide our consumers with high-quality exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people with great ideas who want to build the nextbig thingand grow while they do.

As aCustomer Service Associate you will act as an ambassador for SharkNinja by promoting the brand and building loyalty through interactions rooted in unreasonable hospitality. You will play a key role in solving customer concerns taking calls and supporting the day-to-day operations of the CX team. You will answer customer calls respond to emails troubleshoot issues and deliver 5-star service across every interaction. You will identify customer needs recommend the right SharkNinja products and help create exceptional product experiences that strengthen customer loyalty.

Responsibilities

• Respond to consumer complaints and escalations with urgency professionalism and empathy.

• Deliver outstanding support by listening attentively clarifying needs and resolving concerns promptly.

• Meet or exceed Key Performance Indicators (KPIs) related to service quality accuracy and customer satisfaction.

• Use decision-support tools resources and product knowledge to resolve non-standard or complex customer issues.

• Build rapport with customers through active listening and personalized recommendations.

• Maintain up-to-date knowledge ofSharkNinjaproducts services features and new product launches.

• Participate in activities that improve customer satisfaction and overall team performance.

• Document track and retrieve information using customer service systems and call-tracking tools.

Requirements

• Previousexperience in customer service call centers hospitality retail or other service-oriented environments.

• Excellent verbal and written communication skills.

• Strong problem-solving ability and comfort using a variety of resources to find answers.

• Demonstrated experience actively listening and empathizing with customer concerns.

• Ability to researchlearnproducts quickly and stay current on new product launches.

• Strong teamplayer with a collaborative mindset.

• Solution-oriented approach to communication (e.g. Your product will be available next monthI can place that order for you now vs. Its backordered until next month).

• High emotional intelligence with the ability to stay calm composed and customer-focused during challenging interactions.

• As weoperateacross multiple regionsadditionalEuropean language skills would be a huge benefit

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