Academic Affairs Operations Specialist

The Academic Affairs Operations Specialist provides advanced administrative operational and technical support to the Dean of Academic Affairs Associate Deans and faculty. This role serves as a key liaison for academic operations coordinating projects streamlining workflows and supporting instructional technology needs within the goals of CTL (Center for Teaching and Learning) which include but are not limited to assistance with the LMS (Learning Management System) D2L/Brightspace ExamSoft reporting and access features as well as Complete Anatomy and efficient use of college supported Artificial Intelligence.

The Operations Specialist applies strong organizational communication and technical skills to ensure the smooth functioning of Academic Affairs initiatives and services.

Administrative & Operational Support

• Provide high-level administrative support to the Dean of Academic Affairs and Associate Deans including calendar management SharePoint and One Drive file management meeting coordination and correspondence.
• Coordinate academic affairs projects track progress prepare reports presentations and documentation.
• Assist with policy implementation accreditation documentation and other academic compliance activities.
• Support academic committees including scheduling agenda preparation uploading and organization of minutes and follow-up meetings or action items.
• Serve as a primary point of contact for internal and external stakeholders on behalf of Academic Affairs leadership.

Technology & Instructional Support

• Provide frontline on-campus support for instructional technologies including the learning management system (LMS) ExamSoft classroom technologies and educational software.
• In alignment with the Palmer Main campus CTL assist with the adoption and effective use of instructional technology tools.
• Collaborate with IT and academic departments to troubleshoot technology issues and ensure smooth instructional delivery.
• Alongside the Palmer Main campus CTL this position supports digital resource development including high quality educational online course materials presentations and training documentation.
• Identify opportunities to improve processes and recommend technology solutions that enhance efficiency.

Project & Process Management

• Coordinate cross-departmental projects to support institutional goals related to teaching learning and academic operations.
• Monitor workflows and recommend improvements to increase efficiency in Academic Affairs operations.

Position Requirements:

• Associate or bachelors degree in education business information technology or related field.
• Strong administrative and organizational skills with experience supporting senior leadership.
• Demonstrated proficiency with office productivity software (Microsoft Office suite including file management on Sharepoint) and learning management systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced on-campus academic environment.

Preferred Position Candidates will have:

• Formal Training as an Educator: Teaching Experience in K12 and/or Higher Education
• Experience working with Higher Education Leaders
• Masters degree in education instructional design or business-related field.
• Familiarity with instructional design and UDL principles D2L Brightspace ExamSoft
• Familiarity supporting the integration of Artificial Intelligence with higher education initiatives
• Experience with project coordination and process improvement planning.