Receptionist

South Gloucestershire - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Stonehouse Court Hotel is a 44 bedroom 17th Century Manor House Hotel. It comprises of 44 beautiful bedrooms 4 functions suites 2 bars and a large Brasserie.

We are looking for an outgoing smart positive individual to join our Reservations team at Stonehouse Court Hotel. The ideal candidate will look smart and have a professional attitude as they are the welcoming face of the business! The duties of this role include making room and dinner reservations checking guests in and out of the hotel telephone and email enquiries attending to guests daily requests and generally representing the business in a polite and professional manner.

The Role

As a Receptionist you will be responsible for maximising room revenues in line with the Companys standards providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years experience in a similar position is preferred.

Key Responsibilities of the role:

To be familiar with the days business including arrivals departures and special requests.
Deal with guests promptly upon arrival and departure as per Company Standards for check in and out procedures.
To have a good understanding of the guests requirements when they are checking in or out.
To ensure all cash charge float and till procedures are carried out in accordance with company Policy.
Demonstrates a working knowledge of all services and facilities of the hotel as well as local area. Therefore ensuring our guests are assisted effectively.
Keeping the team up to date by attending the daily meetings.
Maximise sales through up-selling using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role.
Excellent Customer service skills to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.

Bespoke Benefits Whats in it for you

At Bespoke Hotels our people are our biggest asset. We focus on engagement and individual development working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values.

We are proud to provide equal opportunities for our team members encouraging inclusive and creative culture providing long-term careers supporting community and assisting in environmental matters.

At Bespoke we ensure meaningful relationships with our colleagues guests and third-party suppliers positively celebrating diversity and inclusion within our teams encouraging collaboration and creativity.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9500 hotel rooms 8000 employees and 815 million of assets.

We stand today as the UKs Largest Independent Hotel Group owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique individualised management style with over 90 management agreements across the UK alongside a further 30 management consultancy services and 100 hotels with sales & marketing services only.

Required Experience:

Junior IC

Stonehouse Court Hotel is a 44 bedroom 17th Century Manor House Hotel. It comprises of 44 beautiful bedrooms 4 functions suites 2 bars and a large Brasserie.We are looking for an outgoing smart positive individual to join our Reservations team at Stonehouse Court Hotel. The ideal candidate will look...

Stonehouse Court Hotel is a 44 bedroom 17th Century Manor House Hotel. It comprises of 44 beautiful bedrooms 4 functions suites 2 bars and a large Brasserie.

The Role

As a Receptionist you will be responsible for maximising room revenues in line with the Companys standards providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years experience in a similar position is preferred.

Key Responsibilities of the role:

To be familiar with the days business including arrivals departures and special requests.
Deal with guests promptly upon arrival and departure as per Company Standards for check in and out procedures.
To have a good understanding of the guests requirements when they are checking in or out.
To ensure all cash charge float and till procedures are carried out in accordance with company Policy.
Demonstrates a working knowledge of all services and facilities of the hotel as well as local area. Therefore ensuring our guests are assisted effectively.
Keeping the team up to date by attending the daily meetings.
Maximise sales through up-selling using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role.
Excellent Customer service skills to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.

Bespoke Benefits Whats in it for you

We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values.

We are proud to provide equal opportunities for our team members encouraging inclusive and creative culture providing long-term careers supporting community and assisting in environmental matters.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9500 hotel rooms 8000 employees and 815 million of assets.

Required Experience:

Junior IC

Key Skills

Multi-line Phone Systems
Customer Service
Computer Skills
QuickBooks
Medical office experience
Office Experience
10 Key Calculator
Dental Office Experience
Front Desk
Administrative Experience
Medical Receptionist
Phone Etiquette

Apply Now

About Company

Stonehouse Court Hotel

Nestled in six acres of beautiful Cotswolds countryside, Stonehouse Court Hotel is a quaint country house that overlooks the rolling hills of the Stroud Valley. A 17th-century manor house, Stonehouse Court is steeped in history; much of which is reflected in our beautiful architecture ... View more

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