Senior Manager, BT Product Complaints
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Whats the role
As Senior Manager BT Complaints you will lead the endtoend complaints function across Internal and External Dispute Resolution ensuring fair timely and highquality outcomes for customers. The role is responsible for operational performance people leadership risk and compliance and continuous improvement. You will coach and develop leaders oversee complex complaint handling and ensure adherence to regulatory requirements and standards. By analysing complaint insights and driving systemic remediation you will strengthen customer outcomes uplift capability and support a strong risk and service culture across BT.
What do I need
- Proven leadership experience ideally within complaints or case management environments.
- Strong technical expertise across Superannuation Insurance and Investments with the ability to apply sound judgement to complex and highrisk complaint matters.
- Demonstrated operational acumen.
- A welldeveloped risk and compliance mindset.
- Exceptional written and verbal communication skills.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Required Experience:
Senior Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
