Quality Assurance Analyst I

Focus Areas(see addendum for additional details):

• IT Quality Assurance
• IT Technical Quality Assurance
  • Ability to function autonomously on assigned projects with minimal direction.
  • Ability to successfully interact and collaborate with colleagues customers operating and technical staff and other GCI departments.
  • Actively participate in sessions with business stakeholders.
  • Strong oral and written communication skills with the ability to communicate with and understand the needs of non-technical internal clients are essential.
  • Demonstrated ability to meet deadlines and multi-task in a dynamic complex and rapidly changing environment.
  • Ability to reconcile divergent demands and prioritize individual workload.
  • Technically astute highly organized and have a reputation for meeting deadlines and budget commitments.
  • Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall Agile LEAN-Agile SAFe and/or blended frameworks.
  • Testing experience in internal software application and/or hosted development and systems integration.
  • Strong analytical problem-solving and troubleshooting skills with the ability to instinctively sense issues and opportunities.
  • Ability to create and execute test plans and test scripts.
  • JIRA Zephyr or other test system software experience including planning creating and executing test cases.
• Experience with development of electronic presentation materials MS Teams Zoom Skype and the ability to handle ad-hoc question-and-answer sessions.

ADDENDUM:

Focus Area:IT Technical Quality Assurance

Additional Job Requirements:

Implement technical test case automation monitoring and configurations. Manage technical test plans to include automations intake and prioritization overseeing the testing and automated testing of all code prior to production deployment and resolving escalation issues within the group related to technical test cases. Identifies automation solutions and software and performs configuration and development related to technical testing activities and technologies.

Additional Duties:

• Monitor queue items from other groups and create technical automation tasks for test plans and the team.
• Monitor and report progress of automated and technical testing activities to Management.
• Develop and configure automated test plans and test cases leveraging established tool set and seeking new technologies for growth.
• Develop implement and standardize technical test automation tools configurations and database standards.

ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
oAbility to function autonomously on assigned projects with minimal direction.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
oAbility to successfully interact and collaborate with colleagues customers operating and technical staff and other GCI departments.
oActively participate in sessions with business stakeholders.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oStrong oral and written communication skills with the ability to communicate with and understand the needs of non-technical internal clients are essential.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
oDemonstrated ability to meet deadlines and multi-task in a dynamic complex and rapidly changing environment.
oAbility to reconcile divergent demands and prioritize individual workload.
RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
oTechnically astute highly organized and have a reputation for meeting deadlines and budget commitments.
oUnderstanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall Agile LEAN-Agile SAFe and/or blended frameworks.
oTesting experience in internal software application and/or hosted development and systems integration.
oStrong analytical problem-solving and troubleshooting skills with the ability to instinctively sense issues and opportunities.
oAbility to create and execute test plans and test scripts.
oJIRA Zephyr or other test system software experience including planning creating and executing test cases.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Additional Preferred Competencies:

• Functional system device and App/GUI experience in tech support troubleshooting customer accounts devices services and billing issues
• User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.
• Test Automation or Monitoring Experience.
• Netcracker platform experience or other order to billing/CRM/Financial software package.
• Experience testing: Website development User Experience (UX) Design Mobile Apps Telecom software and systems financial systems engineering systems and switching mobile devicedesign Cloud based solutions Next gen connected devices E-commerce CRM e-payment and/or order to cash product process development lifecycles.
• SQL scripting skills in Oracle and MS SQL.
• Testing experience in a production environment with regular and frequent code releases.
• Business analysis and/or Project Management skills.
• Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.
• Functional testing experience.
• Familiarity with JIRA Confluence Kanban.
• Functional understanding of Intranet and Internet technologies including HTTP FTP servers application servers and internet protocols.
• Experience with web analytics/reporting tools.

Experience with development of electronic presentation materials MS Teams Zoom Skype and the ability to handle ad-hoc question-and-answer sessions.

Additional Job Requirements:

This is an entry level position working under close supervision. Provides assistance to higher level staff.

Additional Duties:

• Identify develop document and execute test plans and test cases in accordance with functional requirements and technical specifications.
• Validate application functionality meets the clients requirements including data accuracy visual presentation and alignment with design specifications.
• Record and report in detail all defects in the defect module within JIRA.
• Effectively communicate with developers and clientele to isolate core issues causing system defects.
• Evaluate incoming client requests for prioritization against backlog - providing input/clarity and on testing requirements and document level of effort estimates per request.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in Business Technology Computer Science or relevant field. *
• Minimum of three (3) years of relevant experience in one or more of the following areas*:
  • Customer or System Quality assurance or quality control
  • Product or project management
  • Configuration development or systems support
  • Business systems analysis
  • Monitoring or troubleshooting billing systems or order entry functions
  • Other related experience in tech support and/or supporting quality monitoring assurance or control processes

Preferred:

• IT Project Experience.
• Software Test or Quality AssuranceCertifications.
• Project Management Professional (PMP and/or PMP-ACP).
• Agile Certified Professional (ACP) IC Agile LEAN Six Sigma.
• Certified Scrum Master (SAFE Certification).
• Applications Programming and Software certifications are desirable.
• ITIL Certification (V3 or 4) Foundation Practitioner Intermediate Expert Managing Professional Strategic Leader Master.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Occasional business travel required.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficiently to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.