Director IDD Electronic Support Center
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Job Location:
Lenexa, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Director - IDD Electronic Support Center (GoodLifes Remote Support Center)
Full-Time On-Site
GoodLife Innovations is seeking a Director of GoodLifes Remote Support Center (GL RSC) to lead our 24/7 on-site remote support operations and the iCoach team that makes those supports possible. This role is ideal for a strong adaptive leader who thrives in a fast-paced environment and is passionate about blending technology with human support to make a meaningful impact.
As Director you will oversee daily operations ensure quality and compliance and drive continuous improvement in how our Remote Support Center supports staff and individuals across GoodLife and beyond. This is an on-site in-office position.
Some duties include:
Full-Time On-Site
GoodLife Innovations is seeking a Director of GoodLifes Remote Support Center (GL RSC) to lead our 24/7 on-site remote support operations and the iCoach team that makes those supports possible. This role is ideal for a strong adaptive leader who thrives in a fast-paced environment and is passionate about blending technology with human support to make a meaningful impact.
As Director you will oversee daily operations ensure quality and compliance and drive continuous improvement in how our Remote Support Center supports staff and individuals across GoodLife and beyond. This is an on-site in-office position.
Some duties include:
- Lead and supervise the GL Remote Support Center and iCoach team ensuring seamless 24/7 operations
- Drive excellence in customer service documentation and quality assurance
- Collaborate with residential IT and other departments to resolve challenges and enhance supports
- Train administrators and non-RSC staff in the use of remote support technologies
- Coach train and support GL RSC staff including overseeing staffing coverage and stepping in operationally when needed
- Contribute to the development and advancement of GoodLifes senior safety-net model
Some requirements:
- Bachelors degree in human services technology business or a related field (preferred)
- Supervisory experience (required)
- 1-2 years of experience in a role of similar scope
- Strong computer skills and ability to quickly learn new systems and technologies
- Demonstrated ability to work independently and lead a department successfully
- Flexibility with work hours including on-site and on-call responsibilities
Some benefits include:
- Weekly pay
- Health insurance
- Dental/vision/life insurance
- Flexible spending account (FSA)
- Paid time-off
- Matching 401k
- Career advancement opportunities
About GoodLife Innovations:
GoodLife Innovations is a nonprofit organization that serves adults with disabilities across Kansas. Building on 40 years of serving Kansans through award-winning and nationally regarded service models we offer a growing collection of community living services supports and technologies to deliver high-quality and sustainable care to those we serve. Our models of care infuse virtual support technologies and professional next-door caregivers located within neighborhoods near you! GoodLifes mission is to redefine whats possible make a meaningful difference and transform lives.
Required Experience:
Director
Key Skills
- IDS
- Electronic Warfare
- PCB
- Military Experience
- Mobile Devices
- Surface Mount Technology
- Assembly Experience
- Schematics
- Security System Experience
- Soldering
- Programmable Logic Controllers
- Troubleshooting
About Company
Explore housing and day services for adults with disabilities (I/DD). Get started with GoodLife services today!
