Customer Support Manager
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a motivated professional who enjoys managing teams improving processes and ensuring a high-quality client experience. The Customer Support Manager will act as a key point of coordination between clients and internal teams ensuring consistency efficiency and excellence in service delivery.
Responsibilities
Oversee daily customer support operations and ensure timely effective responses
Manage train and support the customer support team
Develop and improve customer service processes and workflows
Monitor service quality and maintain high customer satisfaction standards
Handle escalated customer inquiries with professionalism and discretion
Collaborate with internal departments to resolve issues and optimize service
Prepare reports and insights to support operational improvements
Qualifications :
Strong leadership and organizational skills
Excellent written and verbal communication abilities
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Professional approach to customer interactions
Strong interpersonal and team management skills
Additional Information :
Competitive salary
Growth and advancement opportunities
Skill development and leadership exposure
Supportive and professional work environment
Stable full-time position
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
