People Operations Coordinator
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025 including USA TODAY and Boston Globe Top Workplaces multiple SaaS Awards wins for Best Solution for Finance and FinTech and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services as well as our leadership in AI maturity and responsible innovation. Its an award-winning purpose-driven environment where top talent thrives. To learn more .
InvoiceCloudis a fast-growing fintech leader recognized with 20 major awards in 2025 including USA TODAY and Boston Globe Top Workplaces multiple SaaS Awards wins for Best Solution for Finance and FinTech and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services as well as our leadership in AI maturity and responsible award-winning purpose-driven environment where top talent learn more .
Job Details:
We are seeking a detail-oriented and people-first People Operations Coordinator to support the day-to-day operations of our People Team. This role plays a critical part in delivering a positive employee experience by ensuring People processes are accurate compliant well-documented and scalable.
The ideal candidate brings strong organizational skills sound judgment and a service-oriented mindset. They operate with professionalism and empathy while managing sensitive information supporting employee programs maintaining HR systems and partnering with senior team members to improve People Operations through process optimization and thoughtful use of technology.
Success Profile:
This role is anchored in our companys core competenciesthese competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.
Results Driven
- Serves as the first point of contact for employee People Operations inquiries delivering timely accurate and empathetic support that reinforces a positive employee experience.
- Supports onboarding activities including I-9 completion and maintaining onboarding platforms ensuring new hires are set up efficiently and compliantly from day one.
- Assists with benefits administration wellness programs and annual benefits cycles by accurately processing enrollments changes and employee questions.
Takes Ownership
- Maintains confidentiality and discretion when handling sensitive employee information ensuring trust and compliance across all People Operations activities.
- Triages employee inquiries and independently routes or escalates issues to appropriate People Team members or partners as needed.
- Acts as a reliable point of contact for leave-of-absence questions maintaining internal leave tracking logs and coordinating with external leave administrators.
Drives Efficiency
- Performs regular global data audits and supports updates in Workday to ensure People data accuracy consistency and compliance across systems.
- Keeps People Operations documentation SOPs policies and handbooks current organized and accessible including maintaining People content on the company intranet.
- Supports HR compliance efforts by assisting with labor law poster management required federal and state reporting and tracking deadlines through compliance calendars.
Innovative
- Identifies opportunities to leverage AI and automation to improve efficiency accuracy and scalability within People Operations workflows such as knowledge management or document organization.
- Assists in testing documenting and implementing AI-enabled or technology-supported process improvements in partnership with senior team members.
- Contributes ideas for continuous improvement across People Team operations including scheduling coordination of people programs and cross-functional initiatives.
Requirements
- 13 years of experience in Human Resources or People Operations
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication skills
- Comfort handling employee inquiries with professionalism and empathy
- Foundational knowledge of HR compliance concepts
- Interest in leveraging technology and AI to improve People Operations processes
- Proficiency with Workday and Excel preferred (experience with AI tools a plus)
Benefits:
We offer a competitive benefits program including:
- Medical dental vision life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO) wellbeing days paid holidays and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is onecomponentof total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The aboverepresentsthe expected base compensation range for this job requisition.Ultimately indeterminingyour paywellconsider many factors including but not limited to skills experience qualifications geographic location and other job-related factors.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race color religion age sex nationality disability genetic information veteran or military status sexual orientation gender identity or expression or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment including recruitment hiring placement promotion termination layoff recall transfer leave compensation and training.
If you require a disability-related or religious accommodation during the application or recruitment process and wish to discuss possible adjustments please contact .
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For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases employees or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Invoice Cloud provides simple online electronic bill payment solutions that improve customer engagement and increase e-payment adoption. Schedule A Demo Today.
