1704-Communications Dispatcher I

One (1) Temporary Provision full-time (40 hours) full year (260 days) position.
This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment. Provisional appointments may not exceed three (3) years.
Salary Steps 1-5 $33.4247 $40.4587/hourly; $ 69523 -$ 84154 /annually. The positions salary placement is budgeted not to exceed step 1 of the salary schedule regardless of qualifications or experience. Exceptions may apply to current City and County of San Francisco employees based on applicable policies.

Under supervision the Communications Dispatcher I performs a variety of specialized duties in connection with communications dispatch functions.

The essential duties assigned to this class include:
operating a variety of communications equipment and information transmitting devices such as multi-line telephones two-way radio and paging systems;
verifying and evaluating messages received to determine if information is accurate;
dispatching mobile units and equipment to specific work locations;
reading maps and giving directions;
recording essential information and facts from messages transmitted or received by radio and telephone; assisting communications dispatchers to coordinate communications dispatches from 911 and other agencies; transmitting alarm information to supervisor on duty;
preparing records and performing clerical duties.
Perform other duties as required.
Dispatchers are required to work assigned 8 or10 hour shifts including on weekends holidays and overtime.
NOTE: THIS POSITION IS NOT A REMOTE WORK POSITION AND REQUIRES AN OFFICE PRESENCE

Job Duties:

Please note the duties specified below are representative of the range of duties assigned to the 1704-Dispatcher job class code and not intended to be an inclusive list.

1. Answers emergency and non-emergency phone calls for the purpose of determining nature location and prioritizing calls.

2. Coordinates emergency communications with other city agencies (e.g. rules regulations laws etc.) for the purpose of providing information for follow-up action.

3. Dispatches officers or units for the purpose of providing assistance as needed.

4. Maintains a computerized log of calls and contacts for the purpose of developing formal reports conveying information and complying with mandated requirements.

5. Monitors alarms and surveillance equipment as necessary for the purpose of alerting appropriate personnel as necessary.

6. Operates a variety of communications equipment (e.g. radios telephones mobile phones computer etc.) for the purpose of dispatching officers/units to needed locations and obtaining and transmitting information to officers.

7. Participates in unit meetings in-service training workshops etc. as required for the purpose of conveying and/or gathering information required to perform job functions.

8. Relays criminal information to units in the field and community emergency responders for the purpose of ensuring accurate and timely transmission of information.

9. Requests ambulances fire tow trucks etc. for the purpose of coordinating response and sharing information as needed.

10. Responds to information requests by phone or email from students staff and the public for the purpose of conveying appropriate and pertinent information and/or relaying information to officers as needed.

11. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Qualifications :

MINIMUM QUALIFICATIONS:
Any combination of training and experience that could likely provide the required knowledge skills and abilities may be qualifying. A typical way to obtain this would be:

1. One year of verifiable experience operating a two-way radio communications base station receiving recording and transmitting messages from one source to another; OR

2. Combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system. Six months of this experience must have been operating a two-way radio base station.

Desirable Qualifications

P.O.S.T Public Safety Dispatcher Training Course Certificate

Additional Information :

Benefits:

New employees hired on or after October 1 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF)

Note that employees appointed to Temporary Provisional positions are required to complete 6 months of continuous service to be eligible for health benefits. Information regarding benefits eligibility can be found in Section 5 Benefits of our Classified Handbook ( Days off with Pay: As stipulated in the appropriate bargaining agreements and board resolutions Classified employees working full-year (260 days/year) work schedules are granted as paid days off the days between Christmas Day and New Years Day as well as an additional five (5) paid days off during spring break. Eligible school-term-only (STO) employees who are not scheduled to work the designated days between Christmas and New Years Day shall be granted three (3) paid days off to be scheduled by mutual agreement between the employee and supervisor. Eligible school-term only (STO) employees who are not scheduled to work the days designated as Spring Break will not be paid for these days off.

Application Procedure:

To be considered for this position the following materials must be submitted by the filing deadline. Applications filed without the required documents will be rejected. NOTE: THE EMPLOYMENT HISTORY PORTION OF APPLICATION MUST BE COMPLETED.

1. Completion of online application (start by clicking on Apply for this Position button at the top of this page); AND
2. A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement and identifying the department above; AND
3. A current resume summarizing educational background and related work experience; AND
4. A current list of three (3) recent employer references with names addresses telephone numbers and e-mail addresses that include supervisors managers and coworkers. A minimum of two references must be current or previous supervisors/managers. (If you are among the final candidates references will be contacted.) AND
5. Educational verification as stated below:
Verification of qualifying education must include copies of transcripts. diplomas or certificates posting your degree(s) or major(s). If verification cannot be obtained the applicant must submit a signed statement with the application explaining why such verification cannot be obtained.
Request for waiver will be considered on a case-by-case basis.

Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization before an application can be processed. Please contact the City College of San Francisco Human Resources Department at for evaluation sources.

Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

Verification of Experience:
Verification may be requested at any time during this recruitment and selection process. If requested verification of experience needed to qualify must be submitted on the employers letterhead and indicate the name of the applicant job title dates of employment hours/week and duties performed and must be signed by the supervisor and/or appropriate company representative.
Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.

Selection Procedure/Conditions of Employment:

Applications will be screened for relevant qualifying experience Additional screening mechanisms may be implemented in order to determine applicants qualifications. Only those applicants who most closely meet the needs of the department will be invited to participate in the selection process Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Note: Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

ADA Statement:

Applicants who require a reasonable accommodation to participate in this hiring process should contact the Human Resources Department at  to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.

Selection Procedure/Conditions of Employment:

1. Oral Examination: Candidates will be interviewed to evaluate their interpersonal effectiveness oral communication and information processing abilities. The oral interview will be rated by department committee who will make recommendations as to which candidates should proceed in the selection process.

2. POST Background investigation: Candidates must complete and pass an employment character and background investigation to determine fitness for employment as a Dispatcher. A comprehensive personal history statement must be completed and all statements by the candidates are subject to verification. Candidates will be required to pass a polygraph test psychological exam and a drug test. Applicants who are untruthful during their background investigation will be disqualified.

3. Driving History. A review of judicial and driving records will be conducted Applicants must possess a valid drivers license at the time of appointment and have a current history of careful and responsible motor vehicle operation. Prior negligent operator probation license suspension drunk reckless or hit and run driving or multiple moving violations may be cause for disqualification regardless of where they occurred. At the time of application or thereafter any type of vehicle-related probation or driving without a valid license or driving without insurance will be disqualified.

4. Medical Examination: Prior to appointment candidates must be determined by a licensed physician to be free from any physical condition that would adversely affect the ability to perform the duties of a Dispatcher. Candidates must pass a medical examination by a designated City physician and must meet minimum standards for hearing color vision visual acuity and other prescribed physical standards. The applicants ability to perform the essential functions of the position as construed upon the medical evaluation may be a cause for rejection.

Applications will be screened for relevant qualifying experience Additional screening mechanisms may be implemented in order to determine applicants qualifications. Only those applicants who most closely meet the needs of the department will be invited to participate in the selection process Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

EEO Statement:

It is the policy of the City College of San Francisco to provide all persons with equal employment and educational opportunities regardless of race color ancestry national origin ethnic group identification religion age gender marital status domestic partner status sexual orientation disability or AIDS/HIV status medical conditions gender identity or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian gay bisexual transgender or questioning person in any District program or activity. For further information contact the Human Resources Department at .

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time