Butler FMX

Position Overview

The Butler is a dedicated ambassador of the Hotel responsible for delivering highly personalized discreet and anticipatory service to VIP and suite guests. Acting as the main point of contact throughout the guest journey the Butler ensures an exceptional seamless and memorable experience in line with the Hotels luxury standards and service philosophy.

Main Activities

Providing a warm elegant and professional welcome to guests overseeing all aspects of their stay from pre-arrival stage to post departure.
Anticipating guest needs and preferences proactively offering bespoke services and personalized solutions.
Coordinating closely with Front Office Housekeeping Maintenance Concierge Food & Beverage and Spa departments to ensure flawless service delivery according to SOPs.
Assisting guests with unpacking packing wardrobe care pressing and in-room dining arrangements when required.
Managing guest requests inquiries and special arrangements in a timely discreet and efficient manner ensuring full satisfaction.
Monitoring room readiness amenities and presentation ensuring consistent five-star luxury standards.
Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor Front Office Manager or relevant Department Head.
Promoting and upselling hotel services facilities and exclusive experiences to enhance guest satisfaction and maximize revenue.
Maintaining detailed knowledge of guest preferences Hotel services facilities events pricing and local attractions.
Managing administrative tasks related to guest profiles preferences and service follow-ups.
Responding calmly and professionally to emergencies including medical incidents fire alarms or guest disturbances.
Ensuring continuous compliance with Hotel standards grooming policies confidentiality requirements and Health & Safety procedures.
Liaising with external service providers local authorities or emergency services when necessary.

Qualifications :

Previous experience as a Butler Guest Relations or Front Office role in luxury or five-star hotels.              Proficiency in hotel management systems and MS Office.
Degree or diploma in Hospitality Management or related field is highly preferred.
Fluency in English and Italian; knowledge of additional languages (French or others) is a strong advantage.
Exceptional communication interpersonal and etiquette skills with a strong service-oriented mindset.
Ability to anticipate needs and solve problems effectively even in high-pressure situations.
High level of discretion professionalism and attention to detail.
Flexibility to work shifts including weekends holidays and nights when required.
Legal right to work in Italy.

Additional Information :

• A competitive salary package
• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. 

Remote Work :

No

Employment Type :

Full-time