Ocean Supervisor

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This role is responsible for ensuring and guaranteeing operational excellence by adhering to Ocean Operations processes utilizing the appropriate tools and monitoring team performance. The role also focuses on identifying and providing solutions for internal customers to achieve the companys objectives. Additionally this position involves executing operational activities within the assigned team.

Qualifications :

Tasks and Duties

Ensure all customers standard operating procedures are followed as per the DLSOP
Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
Take an active role in the transition of new business/ updates to existing business.
Support all compliance efforts and trainings.
Understand department process flow constantly looking for areas to improve efficiency.
Be open to implementing new system changes and enhancements into the department.
Be involved and suggest system/process improvements.
Building and maintaining strong relationships with vendors (Shipping lines trucking companies and others)
Assist the Manager with EPEs on the department in line with the 31 Initiatives.
Assist the Manager with goal setting and monitoring development for key staff.

Additional Information :

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humour and Visionary.
Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Qualifications

Industry experience - Minimum 3 years specificlly in Ocean
Strong planning and organizing skills
Excellent interpersonal and communication skills
Good computer skills (e.g. MS Excel MS Word)
Fluent in English

Remote Work :

Employment Type :

Full-time

Qualifications :

Tasks and Duties

Ensure all customers standard operating procedures are followed as per the DLSOP
Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
Take an active role in the transition of new business/ updates to existing business.
Support all compliance efforts and trainings.
Understand department process flow constantly looking for areas to improve efficiency.
Be open to implementing new system changes and enhancements into the department.
Be involved and suggest system/process improvements.
Building and maintaining strong relationships with vendors (Shipping lines trucking companies and others)
Assist the Manager with EPEs on the department in line with the 31 Initiatives.
Assist the Manager with goal setting and monitoring development for key staff.

Additional Information :

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humour and Visionary.
Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Qualifications

Industry experience - Minimum 3 years specificlly in Ocean
Strong planning and organizing skills
Excellent interpersonal and communication skills
Good computer skills (e.g. MS Excel MS Word)
Fluent in English

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Customer Service
Hospitality Experience
Management Experience
Mediation Experience
Guest Services
Merchandising
Experience with Children
Leadership Experience
Mentoring
Supervising Experience
Neonatal Ventilator

Apply Now

About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click