Night Auditor | Relief Night Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As Night Auditor you will be the calm and confident presence guiding our hotel through the overnight hours. You will deliver a refined personalised experience for our guests while ensuring the seamless operation safety and financial integrity of the property overnight. This role also steps in to cover the Night Manager on days off taking full ownership of overnight operations and standards.
Key responsibilities include:
Delivering a warm discreet and personalised welcome to late arrival guests and a polished farewell to early departures
Acting as the custodian of the guest experience overnight balancing exceptional service with uncompromising attention to safety and security
Responding to guest requests with efficiency professionalism and a genuine commitment to exceeding expectations
Overseeing nightly financial processes including reconciliation of all outlets and completion of daily revenue postings
Preparing reviewing and distributing audit and operational reports with absolute accuracy
Managing reservations and in house guest accounts ensuring all details are recorded precisely and confidentially
Collating and preparing departure documentation and coordinating closely with the Front Office team
Handling guest enquiries with poise and discretion ensuring timely and thoughtful resolutions
Ensuring a thorough and effective handover of all operational matters at the start and end of each shift
This role is suited to someone who takes pride in detail understands the importance of presence and presentation in a luxury environment and is comfortable being the decision maker overnight.
Qualifications :
- Previous experience in a similar role will be advantageous
- Enthusiasm to connect with guests and to hear their story
- An energetic team focused and can do attitude
- Exceptional grooming presentation and communication skills
- Excellent communication skills both written and verbal
- High level of computer literacy Opera experience preferred
- Availability to work a 7 day rotating roster from 11pm to 7am is essential
Additional Information :
Whats in it for you...
- Great benefits worldwide accommodation and food & beverage discounts from day one Chadstone Shopping Centre discounts free nights accommodation on your anniversary with Accor discounted health insurance and a free confidential Employee Assistance Program
- A supportive dynamic team environment in one of Melbournes most iconic luxury hotels
- Work close to home based in Melbournes vibrant south-east avoid the CBD commute
- Endless growth opportunities as part of Accor Australias largest hospitality employer with access to industry-leading training career pathways across a global network and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
