Office Associate II Claims Management

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Workers Compensation Board

Claims Management Unit

Opening Date: January 23 2026

Closing Date: February 27 2026

Grade / Admin Unit: 13 / Administrative

Job Class Code: 6542
Salary: $17.30 - $24.91/ Hourly
Position Number:

Location: Augusta

Telework: Partial with Management Approval

JOB DESCRIPTION:

This position is part of the Workers Compensation Boards Claims Management Unit and will have an assigned caseload of insurers third party administrators and self-insureds. The position works with forms filed verifies accuracy of information data and calculations documenting payment of lost-time and medical benefits contesting claims for benefits initiating litigation and recording settlement of individual cases. The position also answers questions about Workers Compensation benefits.

REPRESENTATIVE TASKS

• Review and process a variety of forms filed with the Board regarding payment of benefits to injured workerschecking for completeness and accuracy identifying errors applying the correct rules and statutory requirements depending on the date of injury calculating &/or verifying rates as needed.
• Provide technical assistance to claims managers adjusters claims representatives attorneys and WCB staff for completion and filing of Board forms.
• Resolve problems placed into queues such as; incorrect date of birth Social Security number misspelled name or change of address.
• Maintain batch files for paperwork filed prior to forms being entered. Sort and match daily paperwork with the correct file.
• Handle telephone and email inquiries; assist receptionist as needed.
• Identify insurance coverage issues and errors and refer to Boards Coverage Unit for resolution.
• Enter petitions into the Boards case management system and purge original claim files that have exceeded the statute of limitations.
• Respond to requests for files from regional offices log files in/out and maintain files housed in the file room.

KNOWLEGES SKILLS AND ABILITIES REQUIRED:

• Knowledge of Microsoft Word and Excel.
• Ability to work independently.
• Ability to receive screen and give information while maintaining confidentiality.
• Ability to communicate effectively orally and in writing with a wide variety of people; adjusters attorneys employers injured workers and IT technical staff.
• Ability to obtain and evaluate pertinent information.
• Ability to accurately interpret applicable laws administrative and Law Court decisions and apply them correctly to different dates of injury.
• Ability to identify retrieve analyze and evaluate data from the Boards case management system.
• Ability to establish and maintain effective working relationships.
• Ability to analyze complex issues reach logical conclusions and make sound recommendations and decisions.
• Ability to perform mathematical calculations and formulas and to use Excel spreadsheets to accurately verify calculations submitted to the Board.
• Ability to communicate with a wide range of professionals and the public identify applicable rules and laws and explain their application to specific instances.

MINIMUM QUALIFICATIONS

Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard positions in this classification assume the qualifications of:Office Assistant IOffice Assistant II andOffice Associate I.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume.

In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position please contact Name and email address/phone number (default will be: )

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Balance Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 85%-100% of employee-only premiums ($11857.68-$13950.24 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.
• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit the Federal Student Aid office.
• Living Resources Program Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive forty-two (42) consecutive calendar days of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.
• Voluntary Deferred Compensation Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

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